In April 2014, the Consumer Financial Protection Bureau received 3,582 consumer complaints about debt collection; that’s down one percent from March 2014, but this data doesn’t necessarily represent a turning tide in the collection industry. Signing up for the CFPB portal is the only way a collection agency can see and respond to the complaints filed against it. Once your company does that, you must make sure you’re appropriately responding to consumer complaints, while taking steps to reduce them. To the Point: CFPB Collection Complaints shows you the top four things your company can do right now to perfect its complaints management system.
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