MADISON, Wisc. -- State is pleased to announce the promotion of Beth Conklin to Director of Training and Organizational Development. Joining State in 2016, Conklin previously served as an Account Executive, managing several key State accounts.
She brings more than 25 years of credit and collections industry experience as a collector and production manager before leading training and compliance departments for two large agencies.
Conklin holds the Trainer Specialist (TSP), Collection Compliance Officer (CCCO) and Certified Instructor designations from the American Collectors Association International (ACA). She was honored by ACA with the Fred Kirschner Award in both 2013 and 2015 as well as the ACA Certified Instructor of the Year for 2012 and 2016. She has contributed to multiple magazine articles, been recognized as one of 32 Top Collection Professionals in the industry in 2014 & 2018 and serves on the ACA Education Council.
“Beth brings a multi-faceted professional background to this position,” said Tim Haag, State’s president. “She began her career on the phone as a collector and has progressively gained production experience in addition to being a recognized expert in revenue cycle compliance and training. Having spent the last four years as the primary point of contact for many State clients, she is perfectly positioned to help the State team even better serve our clients and their patients.”
“I am looking forward to combining my experience in training, compliance, client services and patient-friendly collections to help our entire team provide outstanding service to healthcare providers and their patients,” said Conklin.
State improves the financial picture for healthcare providers by delivering increased financial results while ensuring a positive patient experience. Rooted in a tradition of ethics, integrity and innovation since 1949, State uses data analytics to drive performance and speech analytics with ongoing training to ensure patient satisfaction. A family-owned company now in its third generation of leadership, State assists healthcare organizations with services spanning the complete revenue cycle including Pre-Service Financial Clearance, Early Out Self-Pay Resolution, Insurance Follow-Up and Bad Debt Collection. To learn more visit: www.statecollectionservice.com.