Featured from our Think Differently Series

VIDEO: Collaboration is the Path to Collection Tech Success: A Conversation with Greg Allen

Greg Allen is CEO of Pairity, a tech company that enables artificial intelligence to do your data analysis for you; it learns consumer and agent behavior, discovers patterns, and delivers concise reports. In this interview, Greg talks about the idea of quantifying compassion and about preparing for the future, when the industry will see a major increase in volume. He spends his time thinking about how to help companies handle that volume -- and still earn a profit.

VIDEO: How Call Center Readiness Differed Around the World: A Conversation With Darrin Bird

Darrin Bird is Chief Operating Officer of TCN, a cloud-based contact center platform for first- and third-party accounts receivable management organizations. They were in a unique position to watch the rollout of work at home agents around the world. Darrin shares his thoughts on that, and also what he thinks about what it will take to be successful as we move through a post-pandemic recovery.

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Highlight - Free Collection Strategy Webinars

Don't miss the next in our webinar series "Leading Strategically through the Recovery."  Each session is approximately 30 minutes. Thanks to LiveVox for their generosity - they are sponsoring the series. Here's the line-up:

• The Role Crisis Can Play in Accelerating Innovation and Adoption (5/13)
• Getting Ready – Actions to Fortify Operations for Loss Mitigation Volumes (5/14)
• Marrying Compliance & Innovation to Meet the Needs of Today's New Environment (5/21)
• Best Practices for Credit Reporting and Disputes During COVID-19 (5/27)

• On Demand: The Industry Outlook - The Flow of Impacted Consumers Through Delinquency
• On Demand: The Impact of COVID-19 on Offers, Segmentation and Contact Strategies
  
• On Demand: Delivering Timely Customer Support in the Face of Rising Demand and Capacity Constraints 
• On Demand: The Increasing Need for Free Credit Counseling as Customers Face Massive Financial Impact
  

iA Strategy & Tech (a virtual conference July 21-23) - Featured Session

Determining how to assist consumers with offers/programs is of particular concern for many. In addition, the need to more accurately determine how to differentiate risk going forward and how to most effectively leverage available contact channel strategies will be covered. This session will paint a compelling picture of the new normal and help you with these top strategic concerns. 

Speakers: 

• Dave Wasik, Partner, 2nd Order Solutions 
• Brian O'Malley, MD and Partner, Boston Consulting Group.

See the whole agenda 

See what a virtual conference looks like