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How to Use Email and Text for Collections Without Getting Burned (Part 1)

Is communicating via email and text still a pipe dream for your collection operations? If so, you might want to settle in and keep reading. It really isn’t as scary as you might expect.

Despite the high costs and marginal returns of relying on phone calls and printed letters, many ARM agencies and healthcare providers have yet to embrace email and text. Widespread confusion and uncertainty about various state and federal requirements (including the proposed CFPB rules and E-Sign) can make digital communication an intolerable compliance risk..

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Find your voice at Women in Consumer & Commercial Finance this December

December 11-13 in Scottsdale, AZ - If you’re looking to hone your leadership skills, enhance your presentation skills and strengthen your industry network, Women in Consumer & Commercial Finance is for you. Come for practical workshops on how to build better mentoring connections, how to improve your communication (with peers, supervisors, direct-reports and the media), and career planning. Stay for the otherworldly networking. Register now.

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You Oughta Know, 22 October 2019

  • Trump Campaign Organization a TCPA Target. "As the 2020 election activities – particularly the Presidential contest – start to accelerate, campaign operatives need to remember that the Telephone Consumer Protection Act (TCPA) applies to political outreach to prospective voters." (National Law Review)
  • When medical debt collectors decide who gets arrested. "On the last Tuesday of July, Tres Biggs stepped into the courthouse in Coffeyville, Kansas, for medical debt collection day, a monthly ritual in this quiet city of 9,000, just over the Oklahoma border. He was one of 90 people who had been summoned, sued by the local hospital, or doctors, or an ambulance service over unpaid bills. Some wore eye patches and bandages; others limped to their seats by the wood-paneled walls. Biggs, who is 41, had to take a day off from work to be there. He knew from experience that if he didn’t show up, he could be put in jail." (Topeka Capital-Journal)
  • Givling app helps trivia players pay student loans, mortgage debt — but it could cost you. "Michelle Sladek returned to college this fall with an eye on graduating this spring — and figuring out a way to juggle about $60,000 in student loan debt. The 24-year-old Wayne State University student owes all that money even after she won serious cash by playing an online trivia game called Givling, an app that pitches itself as a "force for good" by offering crowdfunding to pay off student debt. Not surprisingly, perhaps, the app also raises some eyebrows about the potential for glorifying gaming." (Detroit Free Press)


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So You Think You're Exempt? Unpacking the California Consumer Privacy Act

15 November 2019 at 12:00 p.m.

The California Consumer Protection Act (CCPA) is set to go into effect 1 January 2020. Our panel of experts will walk attendees through who is and isn't a covered entity and what steps agencies must take to stay on the right side of this piece of legislation.

Event Details »


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