Essential headlines, new reports, and best practices from Got this from a friend?
Subscribe to the ARM Insider
insideARM ARM Insider

CFPB Bites of the Month - October 2023 - Bewitching the CFPB

The CFPB had a busy October. In this article, we'll share some of our top CFPB "bites" of the month so you can stay on top of recent developments.

Read the Whole Story »

How does Conversational Voice AI handle collection calls?

Listen to a phone conversation between a consumer and’s Voice AI addressing an outstanding debt. Learn how Voice AI handles state-of-the-art collection calls:

  • Intelligent and effective conversations
  • Rigorous compliance with regulations
  • 100% account penetration
  • Automated right-party contact (RPC)

Experience’s solution in action now.


insideARM is grateful to our 2024 Strategic Supporters:

NCB Crown Asset Management Spring Oaks Capital

DebtNext Software IC System Accreditation Announcement

COPLEY, OH -- DebtNext Software announces that I.C. System achieved the inaugural accredited partner of the newly established dPlat Partner Accreditation Program.  This program has been developed to provide creditors with complete peace of mind when selecting collection partners to integrate with their DebtNext platform (dPlat).

Read the Whole Story »

Abrahamsen Gindin LLC Announces Strategic Partnership with Heka Global

SCRANTON, Pa.-- Abrahamsen Gindin LLC (AG Law), a multi-state creditors’ rights firm headquartered in Scranton, Penn., is pleased to announce a strategic partnership with financial technology company Heka Global.

Read the Whole Story »


For Effective Digital Collections, Channel Your Inner Digital Marketer

Digital marketing principles, used for years, now drive success in digital collections. This blog highlights the key principles that translate to collections and recovery efforts.

Read the Whole Story »

P&B Capital Group Sponsors Youth Softball Teams

WEST SENECA, N.Y. -- P&B Capital Group (P&B, LLC) and its employees are proud to showcase their sponsorship of two youth softball teams in the Buffalo area. P&B is sponsoring USSSA Pride 14U and 16U for their entire season. This initiative is not just about softball; it's about fostering a sense of belonging, building character, and instilling valuable life skills in the young members of our community. P&B Capital Group understands the power of community involvement and the profound impact it can have on shaping the future.

Read the Whole Story »

[Video] Three Keys to Building a Collections Technology Roadmap

Texting is the most effective way to reach delinquent consumers, but, like all communication methods used in debt collection, it’s not easy to comply with regulations.

Read the Whole Story »


ARM Industry Legal Trends to Know Now

5 December 2023 at 02:00 p.m.

The legal landscape in the ARM industry is constantly changing. It can be difficult to wade through it all and determine what is important and what steps need to be taken to stay ahead of the curve.

Event Details »