For some time now, healthcare providers have been dealing with declining reimbursements from third-party payers and a higher portion of patient responsibility as a part of their total accounts receivable. As the reimbursement challenges grow and operating margins shrink, healthcare’s bottom lines have felt the squeeze. Though this alone is enough to cause sleepless nights for revenue cycle professionals, there is now a new front that those in the non-profit healthcare world are having to face. Lately, non-profit healthcare providers have come under increased scrutiny by public media and consumer advocates for their billing and collection practices.
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