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5 Steps for Effective Debt Collection Data Analysis

In the first blog of this series (Unlock the Power of Data: The Key to Successful Digital Debt Collection), we discussed why setting up a robust data collection process is the foundation for an effective digital collections strategy. Even with a good dataset on file, your data is worthless if you aren’t able to extract the proper insights from thorough and meaningful data interpretation and analysis. Because these insights drive how you engage with your customers on an ongoing basis, they can make or break the quality of those interactions. Thorough and meaningful data interpretation and analysis are areas in collections, in which many organizations can fall short.

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How does Conversational Voice AI handle collection calls?

Listen to a phone conversation between a consumer and’s Voice AI addressing an outstanding debt. Learn how Voice AI handles state-of-the-art collection calls:

  • Intelligent and effective conversations

  • Rigorous compliance with regulations

  • 100% account penetration

  • Automated right-party contact (RPC)

Experience’s solution in action now.

insideARM is grateful to our 2024 Strategic Supporters:

NCB Crown Asset Management Spring Oaks Capital

DCM Services Names Steve Barker as Senior Vice President of Human Resources

MINNEAPOLIS, Minn. -- DCM Services, Inc. (“DCMS”), the industry leader in estate and specialty account recovery solutions, is pleased to announce the appointment of Steve Barker as Senior Vice President of Human Resources.

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Litigator Colin Dean Joins McGlinchey in Birmingham

BIRMINGHAM, Ala. -- McGlinchey Stafford is pleased to announce the addition of Colin T. Dean to our Birmingham office as Of Counsel. Colin is joining the firm's Financial Services Litigation practice group, bringing valuable experience to this team's nationally recognized group of attorneys.

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National Creditors Bar Association Appoints Daniel Lipner as VP of Government Affairs (Federal)

WASHINGTON, D.C. -- The National Creditors Bar Association (NCBA) announced on November 13, 2023 the appointment of Daniel Lipner as VP of Government Affairs at the federal level. The appointment represents an addition to NCBA’s government affairs team and comes at a time when NCBA’s impact and influence are growing.

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Wisconsin Federal District Court Denies Cross-Motions for Summary Judgment Holding the Reasonableness of Furnisher’s Investigation a Jury Determination

A U.S. District Court in the Western District of Wisconsin recently denied both the defendant and plaintiff’s summary judgment motions in a Fair Credit Reporting Act (FCRA) case, holding that the reasonableness of the defendant’s investigation of the plaintiff’s identity theft claim was a triable issue.

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CFPB Report Reveals High Credit Card Costs, Growing Debt, and Digital Shifts led to Consumers’ Revolving Debts in 2022

On October 25, the CFPB released a report on credit card interest rates and fees in 2022 highlighting the impact of the cost to consumers. The report found that credit card companies charged consumers more than $105 billion in interest and $25 billion in fees, with the bulk of the fees being late fees.

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ARM Industry Legal Trends to Know Now

5 December 2023 at 02:00 p.m.

The legal landscape in the ARM industry is constantly changing. It can be difficult to wade through it all and determine what is important and what steps need to be taken to stay ahead of the curve.

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