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Southwest Recovery Services Automates Inbound and Outbound Consumer Interactions with’s Voice AI Solution

NEW YORK, N.Y. --, the leading provider of conversational Voice AI solutions, announced today its partnership with Southwest Recovery Services, a financial services company with over 20 years of experience in debt recovery and accounts receivable management. With the Voice AI solution, Southwest Recovery plans to automate outbound and inbound interactions with consumers, tapping into large volumes of untouched accounts while enabling the live agents to focus on high-priority and revenue-generating interactions.

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Navigating Collections Licensing: How to Reduce Financial, Legal, and Regulatory Exposure 

Unique state requirements and rapidly changing licensing regulations require constant attention. Mistakes are costly, and risks are high. Download this new white paper from Cornerstone to learn more about:

  • Licensing errors and what they really cost
  • How to tackle licensing issues
  • The pros and cons of different licensing methods
  • How to rate your organization's risk; and
  • How to mitigate risks

Download Now


insideARM is grateful to our 2024 Strategic Supporters:

NCB Crown Asset Management Spring Oaks Capital

Using the Bona Fide Error Defense: 3 Legal Developments to Know

The Bona Fide Error (BFE) defense may be a strong shield when defending a Fair Debt Collection Practices Act (FDCPA) lawsuit, but that shield can be difficult to hold. To use the BFE defense and protect their organizations from FDCPA lawsuits, it's crucial that debt collectors understand the defense's nuance, intricacy, and application. Three recent cases highlight and provide insight into the important aspects, challenges, and alternative uses of the BFE defense.

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State Donates $21,000 to Gilda’s Club

MADISON, Wis. -- State team members recently had the honor of presenting Gilda’s Club with a $21,000 donation. State’s leadership team, in collaboration with our partners, raised the funds at the 3rd Annual Great State Golf Tournament. The entire outing was filled with fun and laughter, ensuring the team had an opportunity to live the company’s core value of FUN while creating a positive outcome.

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Utah State Court Rejects Claim Based on Debt Collector’s Alleged Failure to Register Under Collection Agency Act

The Utah court of appeals has recently affirmed the dismissal of a plaintiff’s suit against a debt buyer based on its alleged failure to register as a collection agency prior to filing collection lawsuits. The court’s decision in Meneses v. Salander Enterprises LLC, not only holds that a violation of the Utah Collection Agency Act (UCAA) is not a deceptive or unconscionable act under state law, but also calls into question whether the UCAA ever even applied to debt buyers. As discussed here, the UCAA was repealed by the state legislature earlier this year, but cases asserting this theory of liability remain pending before state and federal courts.

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Markoff Law Celebrates Breast Cancer Awareness Month With Donation To Susan G. Komen Foundation

CHICAGO, Ill. -- October is a time when people around the world turn to pink to show support for those who have battled, are battling, or have been affected by breast cancer. This year, Markoff Law has stepped up its commitment to making a difference by contributing to the Susan G. Komen Foundation, an organization at the forefront of the fight against breast cancer.

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CFPB Bites of the Month - October 2023 - Bewitching the CFPB

The CFPB had a busy October. In this article, we'll share some of our top CFPB "bites" of the month so you can stay on top of recent developments.

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ARM Industry Legal Trends to Know Now

5 December 2023 at 02:00 p.m.

The legal landscape in the ARM industry is constantly changing. It can be difficult to wade through it all and determine what is important and what steps need to be taken to stay ahead of the curve.

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