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Second Circuit Affirms Dismissal of FDCPA Case Holding Plaintiff Prompted Communication at Issue

The U.S. Court of Appeals for the Second Circuit issued a summary order affirming a district court’s holding that an emailed response to the plaintiff’s email did not constitute an “initial communication” under the Fair Debt Collections Practices Act (FDCPA).

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How does Conversational Voice AI handle collection calls?

Listen to a phone conversation between a consumer and’s Voice AI addressing an outstanding debt. Learn how Voice AI handles state-of-the-art collection calls:

  • Intelligent and effective conversations
  • Rigorous compliance with regulations
  • 100% account penetration
  • Automated right-party contact (RPC)

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Eleventh Circuit rules consumers can recover statutory damages for willful FCRA violations without proving actual damages

Joining every other circuit to address the same issue, the U.S. Court of Appeals for the Eleventh Circuit recently ruled that a consumer does not have to prove actual damages to recover statutory damages for willful violations of the Fair Credit Reporting Act.

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Forest Recovery Services Sees 10X Jump in Outbound Collection Calls with’s Voice AI Platform

NEW YORK, NY --, the leading provider of conversational Voice AI solutions, announced today its partnership with Forest Recovery Services, a third-party collection agency headquartered in South Carolina focused on medical, municipal, and other types of debt. By enhancing its recovery strategy with’s Augmented Voice Intelligence platform, Forest Recovery Services plans to significantly expand its outbound calling efforts and maximize account penetration.

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Undated Model Debt Violation Notice Does Not Violate the FDCPA

On October 31, 2023 a district court in Nevada held that an undated, model form debt validation notice does not violate the Fair Debt Collection Practices Act (FDCPA). In Bergida v. PlusFour, Inc., the defendant sent a debt validation letter to the plaintiff that followed the model form provided by the Consumer Financial Protection Bureau (CFPB). The letter was not dated. The plaintiff claimed the letter violated FDCPA §§ 1692d, e, f, and g because she could not determine what date was “today” and “now,” which allegedly misled her about the status of the debt, confused her, made the letter seem illegitimate and suspicious, and caused her to spend time and money trying to figure out whether the debt was valid. When considering the defendant’s motion to dismiss, the court applied the least sophisticated debtor standard and found that the plaintiff failed to state a claim.

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Crown Asset Management Team Joins Habitat for Humanity Build Day

DULUTH, Ga. -- Crown Asset Management, a receivables acquisition and management firm near Atlanta, GA, was thrilled to participate in a successful Habitat for Humanity build day in Loganville, GA as September drew to a close. The weather was perfect, and the team showed up in full force to put in the work necessary to make a full day’s effort toward the build.

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CFPB Proposes a Rule to Regulate Fintech Firms Like Banks

On November 7, the CFPB proposed a rule to supervise large non-bank fintech firms that offer services like digital wallets and payment apps, applicable to larger firms handling greater than 5 million transactions per year, in the same way many large banks and credit unions are supervised. While fintech agencies offer consumer banking services, they are not regulated as stringently as banks are.

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ARM Industry Legal Trends to Know Now

5 December 2023 at 02:00 p.m.

The legal landscape in the ARM industry is constantly changing. It can be difficult to wade through it all and determine what is important and what steps need to be taken to stay ahead of the curve.

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