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Top KPIs for Your Recovery Operations

The goal of a recovery operation is to maximize profitability by efficiently recovering money lent to consumers—while maintaining consumer loyalty. This means that measuring the success of a recovery strategy goes beyond just dollars and cents and into consumer-centric metrics as well.

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How does Conversational Voice AI handle collection calls?

Listen to a phone conversation between a consumer and’s Voice AI addressing an outstanding debt. Learn how Voice AI handles state-of-the-art collection calls:

  • Intelligent and effective conversations

  • Rigorous compliance with regulations

  • 100% account penetration

  • Automated right-party contact (RPC)

Experience’s solution in action now.

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FTC Amends Safeguards Rule to Require Reporting of Data Breaches

On October 27, the Federal Trade Commission (FTC) announced a final rule amending the Standards for Safeguarding Customer Information (Safeguards Rule) under the Gramm-Leach-Bliley Act. The Safeguards Rule requires nonbanking financial institutions to develop, implement, and maintain a comprehensive information security program to keep their customers’ information safe. The amendment will require financial institutions to notify the FTC no later than 30 days after discovery of a security breach involving the information of 500 or more consumers. The amendment will go into effect 180 days after publication of the final rule in the Federal Register.

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Executive Order on Artificial Intelligence Includes Actions Impacting Consumer Financial Service Providers

On October 29, the Biden Administration issued a broad Executive Order (Order) on artificial intelligence (AI).  Titled “Executive Order on the Safe, Secure, and Trustworthy Development and Use of Artificial Intelligence,” the Order establishes guidelines for AI safety and security, aims to shield Americans’ data privacy, and emphasizes equity and civil rights.  As stated by the White House in its Fact Sheet about the Order, the Order “stands up for consumers and workers” while fostering innovation and competition.

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Harris & Harris Announces David Peters Appointed Chief Executive Officer

CHICAGO, Ill. -- Harris & Harris (“H&H” or the “Company”), a leader in accounts receivable management and customer care solutions, announced today that it has made an organizational change.  David Peters, who has successfully led the Company as Chief Operating Officer, will assume the role of Chief Executive Officer.  Salvador (“Sal”) Hazday, the former Chief Executive Officer, notified the Board of Directors that he wished to resign for personal and professional reasons. The Company is thankful for Sal’s service and wishes him well in his future endeavors.

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ConServe Cares Program Donates to Ibero-American Action League, Inc.

ROCHESTER, N.Y. -- Continental Service Group, LLC d/b/a ConServe, in conjunction with the company’s “Matching Gift Program”, donated its September ConServe Cares proceeds to the Ibero-American Action League (IBERO).  The ConServe team supports and funds the efforts of numerous local non-profit agencies that strive to make a difference.  The kindness and generosity of ConServe's employees have touched countless lives, enriching the community we all share.

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Southwest Recovery Services Automates Inbound and Outbound Consumer Interactions with’s Voice AI Solution

NEW YORK, N.Y. --, the leading provider of conversational Voice AI solutions, announced today its partnership with Southwest Recovery Services, a financial services company with over 20 years of experience in debt recovery and accounts receivable management. With the Voice AI solution, Southwest Recovery plans to automate outbound and inbound interactions with consumers, tapping into large volumes of untouched accounts while enabling the live agents to focus on high-priority and revenue-generating interactions.

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ARM Industry Legal Trends to Know Now

5 December 2023 at 02:00 p.m.

The legal landscape in the ARM industry is constantly changing. It can be difficult to wade through it all and determine what is important and what steps need to be taken to stay ahead of the curve.

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