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Four Things That the CFPB's Final Debt Collection Rule Got Right

As we all took our first pass at reading through the 653-page-long release of the Consumer Financial Protection Bureau's (Bureau or CFPB) final debt collection rule, most of our eyes immediately went to sections that cause complexity in implementation and practicality. That's a natural reaction for a businessperson trying to identify how to comply with as robust a regulation such as this. However, it's also important to take a step back and look at the rule as a whole. Doing so, it's impossible to ignore the many things that the Bureau got right. Below is a list of just a few.

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New webinar - the easier way to build a collections contact center

November 17 at 2pm ET - Call center solutions don't need to be complicated. In this new webinar from Genesys, find out how about solutions that can be accessed anywhere, can integrate easily, and can scale on-demand. Plus, you'll learn how to bring your agents up-to-speed faster. 


Get the insight here.


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The Puzzle Box That is the Validation Notice Provision in the CFPB's New Rules

In the Notice of Proposed Rule-Making, the Consumer Financial Protection Bureau (CFPB or BCFP) appeared to be exploring providing "safe harbor" provisions for validation notices sent in the body of an email or electronic communication.

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What the Future Holds for the ARM Industry: A Look Into 2021

TOMORROW! November 10, 2020 1:00 Eastern


Collection agencies faced major business challenges in 2020 due to consumer hardships and regulatory restrictions related to COVID-19. What will the ARM industry likely face in 2021, and what should you be doing now to prepare for the future?


During this hour-long panel discussion, you’ll get industry insiders’ perspectives on:

  • ARM industry trends arising from the COVID-19 pandemic

  • The impact of CFPB rule making and how compliance is changing

  • How some agencies are using Artificial Intelligence and other innovative technologies to overcome barriers to growth

Our panelists will be:

  • Rozanne Andersen, Ontario Systems

  • Chris Beebe, Ontario Systems

  • Dan Womack, Ontario Systems

Register Now »


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