Essential headlines, new reports, and best practices from Got this from a friend?
Subscribe to the ARM Insider
insideARM ARM Insider

CFPB Report Reveals High Credit Card Costs, Growing Debt, and Digital Shifts led to Consumers’ Revolving Debts in 2022

On October 25, the CFPB released a report on credit card interest rates and fees in 2022 highlighting the impact of the cost to consumers. The report found that credit card companies charged consumers more than $105 billion in interest and $25 billion in fees, with the bulk of the fees being late fees.

Read the Whole Story »

There are multiple ways for collection organizations to handle their licensing, but which way is best? 

Unique state requirements and rapidly changing licensing regulations require constant attention. Mistakes are costly, and risks are high. Download this new white paper from Cornerstone, authored by insideARM's General Counsel, Missy Meggison, to learn more about:

  • Licensing errors and what they really cost

  • How to tackle licensing issues

  • The pros and cons of different licensing methods

  • How to rate your organization's risk; and

  • How to mitigate risks

Download Now.


insideARM is grateful to our 2024 Strategic Supporters:

NCB Crown Asset Management Spring Oaks Capital

NCB Management Services, Inc. Announces the Appointment of David Morton as Director of Business Development

TREVOSE, Pa. -- NCB Management Services, Inc., a respected national Debt Buyer and leading provider of Accounts Receivable Management (ARM) solutions, is pleased to announce the appointment of David Morton as its new Director of Business Development.  In this role, David will play a key part in driving the company's growth strategy and fostering strategic partnerships.

Read the Whole Story »

Top KPIs for Your Recovery Operations

The goal of a recovery operation is to maximize profitability by efficiently recovering money lent to consumers—while maintaining consumer loyalty. This means that measuring the success of a recovery strategy goes beyond just dollars and cents and into consumer-centric metrics as well.

Read the Whole Story »


FTC Amends Safeguards Rule to Require Reporting of Data Breaches

On October 27, the Federal Trade Commission (FTC) announced a final rule amending the Standards for Safeguarding Customer Information (Safeguards Rule) under the Gramm-Leach-Bliley Act. The Safeguards Rule requires nonbanking financial institutions to develop, implement, and maintain a comprehensive information security program to keep their customers’ information safe. The amendment will require financial institutions to notify the FTC no later than 30 days after discovery of a security breach involving the information of 500 or more consumers. The amendment will go into effect 180 days after publication of the final rule in the Federal Register.

Read the Whole Story »

Executive Order on Artificial Intelligence Includes Actions Impacting Consumer Financial Service Providers

On October 29, the Biden Administration issued a broad Executive Order (Order) on artificial intelligence (AI).  Titled “Executive Order on the Safe, Secure, and Trustworthy Development and Use of Artificial Intelligence,” the Order establishes guidelines for AI safety and security, aims to shield Americans’ data privacy, and emphasizes equity and civil rights.  As stated by the White House in its Fact Sheet about the Order, the Order “stands up for consumers and workers” while fostering innovation and competition.

Read the Whole Story »

Harris & Harris Announces David Peters Appointed Chief Executive Officer

CHICAGO, Ill. -- Harris & Harris (“H&H” or the “Company”), a leader in accounts receivable management and customer care solutions, announced today that it has made an organizational change.  David Peters, who has successfully led the Company as Chief Operating Officer, will assume the role of Chief Executive Officer.  Salvador (“Sal”) Hazday, the former Chief Executive Officer, notified the Board of Directors that he wished to resign for personal and professional reasons. The Company is thankful for Sal’s service and wishes him well in his future endeavors.

Read the Whole Story »


ARM Industry Legal Trends to Know Now

5 December 2023 at 02:00 p.m.

The legal landscape in the ARM industry is constantly changing. It can be difficult to wade through it all and determine what is important and what steps need to be taken to stay ahead of the curve.

Event Details »