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CO and NY Enact Laws to Prevent Reporting of Medical Debt to Credit Bureaus

Colorado and New York are not waiting for the Fair Credit Reporting Act rulemaking to eliminate creditor use of medical debt announced by the CFPB in September 2023. As we previously blogged, in the past two years, Equifax, Experian, and TransUnion have made significant changes with respect to medical debt collections by removing unpaid medical collections under $500 from consumer credit reports, removing paid medical collections from credit reports, and extending the time period before unpaid medical debt appears on a credit report to one year after the first delinquency.

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Listen to a phone conversation between a consumer and Skit.ai’s Voice AI addressing an outstanding debt. Learn how Voice AI handles state-of-the-art collection calls:

  • Intelligent and effective conversations

  • Rigorous compliance with regulations

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  • Automated right-party contact (RPC)

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insideARM's Membership Groups 2023 Impact

NEW YORK, N.Y. -- There's more to insideARM than just the daily news. In addition to bringing analysis and the most important news of the day in an easy-to-digest format straight to your inbox, insideARM has two membership groups, the Consumer Relations Consortium and Research Assistant. Our members enjoyed a busy, helpful, and impactful 2023

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Latitude by Genesys Contributes to Pan-Mass Challenge for Dana-Farber Cancer Institute

MENLO PARK, Calif -- Latitude by Genesys, a receivables management software solution provider, announced that their end of year giving included a contribution to the Pan-Mass Challenge, a bicycle race with a mission to raise funds for cancer research and treatment at Dana-Farber Cancer Institute. 100% of every rider-raised dollar goes directly to Dana-Farber.

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CFPB Director Chopra Addresses AI Concerns

According to media reports, CFPB Director Rohit Chopra expressed his concerns over the rise of generative artificial intelligence (AI) technology in his remarks at an Axios event in Washington, D.C. last week.  Director Chopra indicated that AI could concentrate “enormous” power within the grasp of a few companies and their top executives.  He stated that “it’s the winner-take-all dimension of this that makes it much more pressing.  There could be a handful of firms, and just to be honest, a handful of individuals who ultimately have enormous control over decisions made throughout the world.”

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Velo Law Office Helps Champion The Movember Foundation

GRAND RAPIDS, Mich. -- Velo Law Office, an innovative law office that combines collection litigation techniques with practical attention to financial concerns, is excited to highlight and champion the incredible work of the Movember Foundation. To celebrate November and to highlight community involvement in Q4, Velo and the team encouraged staff to let their mustaches grow to raise awareness for men’s health issues.

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CFPB Shuts Down Medical Debt Collector for Attempting to Collect Unverified Debt

On December 15, the Consumer Financial Protection Bureau (CFPB) announced it had reached a settlement with medical debt collector Commonwealth Financial Systems, Inc. (Commonwealth) in its lawsuit over alleged illegal debt collection practices. Specifically, the CFPB alleged that Commonwealth failed to conduct reasonable investigations of disputes and violated the Fair Debt Collection Practices Act (FDCPA) by attempting to collect disputed debt without obtaining substantiating documentation. Under the settlement agreement, Commonwealth is banned from debt collection activities, must request CRAs to delete all consumer accounts to which it had previously furnished information, and must pay a $95,000 penalty to the CFPB’s victims relief fund.

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