Ninth Circuit Holds LiveVox HCI is not an ATDS in Unpublished Decision

Well here’s huge news. 

In a short opinion which came out on January 19, 2022–that is, unfortunately, non-binding authority because it was not published– the Ninth Circuit Court of Appeals has held that Facebook’s FN7 was merely dicta and that dialers that call in the order in which numbers are received are not thereby rendered autodialers under the TCPA.

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CCMR3 Improves Customer Experience and Achieves 100% Coverage on Call Audits With Prodigal’s ProVoice

Prodigal, a software company whose technology is pioneering collection intelligence, is excited to announce that its customer, CCMR3, a premier debt collection agency has achieved 100% coverage on call audits and compliance automation using its machine learning platform, ProVoice.

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Three Things Creditors Need to Know about Email Addresses, Agencies, and Compliance Risk

Most creditors obtain consumers’ email addresses when a loan or line of credit originates and, of course, agencies typically want those consumer email addresses from creditors. It makes sense that creditors would pass the email data to their agency partners when accounts are placed.

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Coast Promotes Christopher Woodworth to Senior VP of Operations

GENESEO, N.Y.  – Coast Professional, Inc. (Coast) is excited to announce the promotion of Christopher Woodworth to Senior Vice President of Operations. Mr. Woodworth has more than 20 years of experience managing high-performing teams and has demonstrated proficiency in policy generation and trend forecasting. He began his career at Coast as a Branch Manager in 2008. In 2020, Mr. Woodworth became Coast’s Government Relations Facilitator and has been instrumental in the company’s establishment of large-scale government contracts.

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Universal Fidelity Announces Kevin Kolb as VP of Sales and Marketing

KATY, TX – Universal Fidelity, LP is pleased to announce and welcome Kevin Kolb as VP of Sales and Marketing, Kevin will be responsible for the direction of business development.

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Hunstein: Preferred Files its Brief Addressing Standing

On January 18, 2022, Preferred Collection and Management Services, Inc. (Preferred) filed its brief in Hunstein vs. Preferred Collection & Management Services, Inc. At issue in this chapter of the Hunstein saga is whether Mr. Hunstein has standing to bring the suit. This article provides the history of the Hunstein matter and how we got here.

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How the Pandemic Changed Consumer Behavior and How Those Changes Will Impact Your Operations Session 3: Adapting & Planning Ahead

2 March 2022 at 02:00 p.m.

There have been a number of disruptions to the credit and collections landscape as a result of the pandemic, including record high consumer credit scores and record low charge offs. 

 How can we use what we learned in 2020 and 2021 to prepare for a better 2022 and beyond? What steps do you need to take to maximize collections and minimize friction in your business? 

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