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CFPB Releases Report about Credit Bureau Complaint Responses

The CFPB recently released a report about the consumer complaint response rates of the big three credit bureaus, Equifax, Experian, and TransUnion. The report notes that the bureaus reported relief in response to less than 2% of complaints, which is down from a 25% relief rate in 2019.

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New Whitepaper - Playing by the Rules: A Case Study on Compliant Convenience Fees in ARM

Agencies can add 2% to 3% back to their contingency fee margins by asking consumers to absorb credit or debit card merchant costs, but that strategy comes with significant compliance risk - from the FDCPA, CFPB rules, and multiple state laws. Plus, the card brands have very specific rules, too. In this new whitepaper from Payscout, find out how one high profile agency successfully deployed this strategy only after acing convenience fee compliance. Learn more.
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Commercial Collection Agencies of America Announces Board of Directors

Chicago, Ill. -- Commercial Collection Agencies of America has elected its new Board of Directors and has announced the slate of officers of the organization.

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Latitude by Genesys’ Jeff Calnan Gives Legislative Testimony in Support of Employment For People With Disabilities

Indianapolis, Ind. -- For more than 15 years, Jeff Calnan, Customer Success Manager of Latitude by Genesys, has been volunteering and advocating to enrich the lives of children and adults with disabilities. Today, we proudly share the news of his oral testimony to The General Court of the Commonwealth of Massachusetts’ Joint Committee on Children, Families and Persons with Disabilities in support of Bill H-198, an Act to promote competitive, integrated employment for people with disabilities.

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National Debt Holdings Donates To The National Down Syndrome Society This Holiday Season

Ft. Lauderdale, Fla -- National Debt Holdings (NDH), a receivables management firm is proud to donate to the National Down Syndrome Society (NDSS) this holiday season. Spearheaded by National Debt Holdings CEO Jeremy Poehler, this donation to the country’s premier Down Syndrome advocacy group is made in memory of Jeremy’s brother Shaun Poehler who had Down Syndrome.

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Think Differently: How TCN Innovates Using Flexibility and Communication

What’s something you’ve always done the same way? Now, how could you do it differently?

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CA DFPI provides assurance of no action to applicants (with one important caveat)

Debt collectors and debt buyers seeking to comply with the new licensing requirements issued by the California Department of Financial Protection and Innovation (DFPI) were required to submit their applications for licensing by December 31, 2021. However, unsurprisingly, the DFPI reported delays in obtaining new NMLS licenses due to “an unprecedented volume of account requests.”

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