Thinking Differently About Two-Way Texting in Debt Collection

The accounts receivable management (ARM) industry tends to move slower than most when it comes to adopting new technologies. In large part, this is due to the enormous regulation of the industry. But also, agencies must overcome the hurdle of convincing their third-party clients to adopt the same technology and to trust their agency to utilize it in a compliant and consumer-friendly way. The future of the ARM industry must include meeting customers where they want to be met, and that means adding more communications channels like email, interactive websites, and, yes, two-way texting.

Read the Whole Story »

Register Now »

Crown Asset Management, LLC Selected to the 2021 Seminole 100

TALLAHASSEE, Fla. – Crown Asset Management, LLC (CAM) was recognized during Florida State University’s 4th Annual Seminole 100 Celebration on February 18th during a virtual ceremony.

Read the Whole Story »

New Trade Association Aims To Improve Consumer Credit Experience

The American Association of Consumer Credit Professionals (AACCP) recently held a press briefing to announce its new formation as a trade association dedicated to advocating for “holistic consumer credit repair.”  Despite the word “repair” missing from the trade group’s name, the association is comprised of credit repair industry experts and advocates for the credit repair industry.

Read the Whole Story »

Ontario Systems Acquires Pairity to Embed the Power of Machine Learning in Its Industry-Leading Collections Technology

MUNCIE, Ind. – Ontario Systems, a leading provider of enterprise software that automates complex workflows, accelerates revenue recovery and simplifies the payment process for healthcare, accounts receivable management (ARM) and government clients, today announced its acquisition of Pairity, a cutting-edge provider of artificial intelligence (AI) and machine-learning capabilities that allow collection teams to maximize revenue recovery by uncovering new data insights at scale.

Read the Whole Story »

GA Releases its 12th Annual M&A Update for ARM Industry Transactions

ROCKVILLE, Md. – Greenberg Advisors (GA), an M&A specialist in Accounts Receivable Management (ARM) industry transactions, announces the release of its year-end 2020 M&A Update (Read it here). This report includes data and analysis of trends that GA has observed in the market, based on its completion of many transactions in 2020 and its decades of experience in advising in such transactions.

Read the Whole Story »

Washington State's Temporary WFH Rules for Collection Agencies Are Now Permanent: What You Need to Know

On 15 February, Washington State finalized its permanent work from home rules for the collection industry. They are effective immediately, and require collection agencies licensed in Washington to take certain actions.

Read the Whole Story »

2021: The State of the Debt Collections Industry & Top Predictions by EXL PayMentor and Argus

11 March 2021 at 01:00 p.m.

COVID-19 has brought some unprecedented challenges and affected millions of individuals and businesses. The lending market that was thriving with a significant surge is quickly transitioning the focus away from loan origination to loan restructuring and modified repayment terms to manage a substantial increase in delinquency rates across lenders. The key driver for lenders across the board will be to help borrowers properly traverse through the challenging times while protecting their liquidity position through proper risk management and adopting AI & data-led debt collections strategies.

Event Details »

Free Reports and Webinars

from insideARM.com

» Why Customers Won’t Take Your Call

» Why Agents Fail: A Contact Center Survey for Understanding Mistakes During Calls

» A Summary of Regulation F and Its Changes to the FDCPA

» Secret Sauce: How the Behavior Change Cycle Will Improve Call Center Sales Success

» 8 Requirements Your Payment Provider Must Have in the ARM Industry

» insideARM Presents: Vendor Partnerships and the Final Rule

View all Free Reports and Webinars