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CFPB Issues Analysis on Consumers of Buy Now, Pay Later Products

As we reported here, late last year, the Consumer Financial Protection Bureau (CFPB) signaled that it planned to increase scrutiny of the Buy Now, Pay Later (BNPL) industry and issued its first report about BNPL. Yesterday, the CFPB issued a report exploring the financial profiles of BNPL borrowers.

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Voice AI Is Becoming the ARM Industry Standard: Learn Why Collection Agencies Must Watch Out

Conversational Voice AI is making rapid inroads into the ARM industry, and early adopters are experiencing a transformation that solves core challenges. In this new white paper from Skit.ai, you'll learn why Voice AI technology has the potential to transform ARM companies, what a collection agency can expect when deploying a state-of-the-art Voice AI solution, and how leveraging its capabilities can take collection efforts to the next level. 


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6th Cir. Holds FDCPA SOL Triggered on Date of Last Violation, Not Date Faulty Collection Action Was Filed

The U.S. Court of Appeals for the Sixth Circuit recently reversed a trial court’s dismissal of a consumer’s federal Fair Debt Collection Practices Act claim, and held that the FDCPA claim actually fell within the statute of limitations.

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The Impact of CFPB/NLRB Info-Sharing on ARM Industry Employment Practices

The Consumer Financial Protection Bureau (CFPB) continues to spread its proverbial wings. This time, in a move that may ultimately affect training, equipment, and supervision of remote employees across the ARM industry, the CFPB is teaming up with the National Labor Relations Board (NLRB).

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$167 Million Restitution and Penalty Award Ordered In CFPB V. Cashcall, Inc. Et Al.

A judge in the U.S. District Court for the Central District of California recently ordered the defendants in CashCall, Inc. (which included CashCall Inc.’s CEO Paul Reddman) to pay $134 million in restitution and $33 million in civil penalties. The decision comes after the Ninth Circuit affirmed the district court’s 2016 award of summary judgment to the CFPB, finding the defendants had violated the Consumer Financial Protection Act [CFPA].

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RMAI Expands National Certification Program to Include Commercial Debt

SACRAMENTO, Calif. -- The RMAI Certification Council announces the adoption of version 11.0 of the Receivables Management Certification Program (RMCP) after a lengthy development and review process. Several significant enhancements were added to the program in version 11.0, including:

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Second Circuit Affirms Judgment in Favor of Law Firm in Meaningful-Attorney-Involvement FDCPA Class Action

On February 13, the Second Circuit Court of Appeals affirmed the decision of an Eastern District of New York court and found that the defendant law firm, Mandarich Law Group, LLC (Mandarich), had conducted a meaningful attorney review of the plaintiff debtor’s account prior to mailing her a debt collection letter on the firm’s letterhead. The three-judge panel set forth the decision in a summary order, which does not have precedential effect.

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TREND ANALYSIS: Is the Economic Alarm Bell Ringing?

5 April 2023 at 02:00 p.m.

Consumers have been contending with high interest rates and inflation for about two years now, but delinquency trends have been steady. Now, they’re edging up past pre-pandemic levels. Is the economic alarm bell ringing? 


Join host Erin Kerr and panelists Andrew Domino (COO and Managing Partner, Bridgeforce), Aleks Whitchurch (CEO at Quanta Credit Services), and Russ Kotlicky (Senior Director, Ops Delivery at Auriemma Roundtables) as they discuss the macroeconomic trends that affect collections & recovery professionals, and how to use those trends to prepare for what might be an economic crisis.

Event Details »