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Visa’s New Merchant Category Code and What it Means for Your Company

During this week's RA Peer Call, a member asked about the new Visa rule that implements Merchant Category Code (MCC) for debt collection and what it means for debt collectors.

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Case Central Dispute Management Demo

With its all-in-one portal and integrations to each customer’s unique set of financial systems, Case Central™ maximizes efficiency for reasonable credit report dispute investigation practices and drives value with workflow automation and intelligent analytics. Learn more in this new demo brought to you by Bridgeforce & PMG. 

Watch it here.

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NCB Crown Asset Management Spring Oaks Capital

CFPB Receives FCRA Rulemaking Petition on Debt Collection

On March 3, the CFPB received a rulemaking petition from the National Consumer Law Center (NCLC) in response to forthcoming FCRA rulemaking announced in the Bureau’s Fall 2022 regulatory agenda. As previously covered by InfoBytes, the Bureau announced it is considering pre-rulemaking activity in November to amend Regulation V, which implements the FCRA. In January, the Bureau issued its annual report covering information gathered by the Bureau regarding certain consumer complaints on the three largest nationwide consumer reporting agencies (CRAs).

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RMAI Presents New DEI Guide, Implementing Diversity Equity Inclusion

SACRAMENTO, Calif. -- RMAI introduces a new guide for the accounts receivables management industry, Implementing Diversity Equity Inclusion Best Practices: RMAI Diversity Equity Inclusion Program Baseline Recommendations. This companion guide to the January 2022 Consumer Financial Protection Bureau (CFPB) Report on Diversity and Inclusion within Financial Services identifies the foundational areas of a Diversity Equity Inclusion (DEI) program, as well as steps RMAI member companies can take to establish and mature their DEI initiatives.

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House Republicans Consider Proposals to Reform CFPB; Criticize Agency’s War on Fees

On March 9, the U.S. House Financial Institutions and Monetary Policy Subcommittee held a hearing entitled “Consumer Financial Protection Bureau [CFPB]: Ripe for Reform.” The memorandum released in advance stated the hearing would “examine the leadership structure, funding, budget, and operations of the CFPB and areas in which reforms are needed.” Predictably, during the hearings there was a partisan split on the proposed reforms, with Republican members attacking what they characterized as agency overreach in areas such as fee elimination and advocating drastic reforms up to total defunding, while Democratic members of the subcommittee largely supported the agency’s actions.

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ConServe Cares Program: Supporting Our First Responders

ROCHESTER, N.Y. -- Continental Service Group, LLC, d/b/a ConServe, in conjunction with the company’s “Matching Gift Program”, donated its January and February ConServe Cares proceeds to the Perinton Ambulance and the Bellevue Fire Department.  The ConServe team supports and funds the efforts of numerous local non-profit agencies that strive to make a difference.  As a result of the employees’ compassion and generosity; countless lives have been touched and enriched in our community.

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TCPAWorld’s (Second Annual) Definitive List of the Top 10 Most Dangerous Plaintiff’s Firms Out There

So its Selection Sunday again. Amazing how fast time flies.

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TREND ANALYSIS: Is the Economic Alarm Bell Ringing?

5 April 2023 at 02:00 p.m.

Consumers have been contending with high interest rates and inflation for about two years now, but delinquency trends have been steady. Now, they’re edging up past pre-pandemic levels. Is the economic alarm bell ringing? 


Join host Erin Kerr and panelists Andrew Domino (COO and Managing Partner, Bridgeforce), Aleks Whitchurch (CEO at Quanta Credit Services), and Russ Kotlicky (Senior Director, Ops Delivery at Auriemma Roundtables) as they discuss the macroeconomic trends that affect collections & recovery professionals, and how to use those trends to prepare for what might be an economic crisis.

Event Details »