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CFPB Supervisory Highlights Special Edition Looks at “Junk Fees” Charged in Connection With Deposits, Auto Servicing, Mortgage Servicing, Payday and Small-Dollar Lending, and Student Loan Servicing

Continuing its (and the White House’s) “junk fees” rhetoric, on March 8, 2023, the CFPB released a new issue of Supervisory Highlights that carries the title “Junk Fees Special Edition.”  The report discusses the Bureau’s examinations involving fees in the areas of deposits, auto servicing, mortgage servicing, payday and small-dollar lending, and student loan servicing that were completed between July 1, 2022 and February 1, 2023.

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The Hidden Costs of a Custom Collections Solution 

A totally custom collections solution sounds exciting, but it can be more trouble than it's worth, with hidden time and financial costs. A great collections solution will balance custom features with configurable ones, remedying challenges, and still allowing you to make decisions that work for your organization.


Join us tomorrow, March 23rd at 2pm ET to learn more about the differences between customizable and configurable collections solutions and find out how to decide what will work best for your business during Custom or Configurable: Find the Right Collections Solution for Your Business. Register Now.
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insideARM is grateful to our 2024 Strategic Supporters:

NCB Crown Asset Management Spring Oaks Capital

Superlative RM Receives Tier 1 Top Agency Award From Cascade365

ELK GROVE, Calif. -- Superlative RM, a collection agency located in Elk Grove, CA and Phoenix, AZ, is honored to announce its receipt of the 2022 Tier 1 Top Agency Award from Cascade365 — a family of companies that provide accounts receivable liquidity solutions to the consumer finance and healthcare industries.

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Visa’s New Merchant Category Code and What it Means for Your Company

During this week's RA Peer Call, a member asked about the new Visa rule that implements Merchant Category Code (MCC) for debt collection and what it means for debt collectors.

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CFPB Receives FCRA Rulemaking Petition on Debt Collection

On March 3, the CFPB received a rulemaking petition from the National Consumer Law Center (NCLC) in response to forthcoming FCRA rulemaking announced in the Bureau’s Fall 2022 regulatory agenda. As previously covered by InfoBytes, the Bureau announced it is considering pre-rulemaking activity in November to amend Regulation V, which implements the FCRA. In January, the Bureau issued its annual report covering information gathered by the Bureau regarding certain consumer complaints on the three largest nationwide consumer reporting agencies (CRAs).

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RMAI Presents New DEI Guide, Implementing Diversity Equity Inclusion

SACRAMENTO, Calif. -- RMAI introduces a new guide for the accounts receivables management industry, Implementing Diversity Equity Inclusion Best Practices: RMAI Diversity Equity Inclusion Program Baseline Recommendations. This companion guide to the January 2022 Consumer Financial Protection Bureau (CFPB) Report on Diversity and Inclusion within Financial Services identifies the foundational areas of a Diversity Equity Inclusion (DEI) program, as well as steps RMAI member companies can take to establish and mature their DEI initiatives.

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House Republicans Consider Proposals to Reform CFPB; Criticize Agency’s War on Fees

On March 9, the U.S. House Financial Institutions and Monetary Policy Subcommittee held a hearing entitled “Consumer Financial Protection Bureau [CFPB]: Ripe for Reform.” The memorandum released in advance stated the hearing would “examine the leadership structure, funding, budget, and operations of the CFPB and areas in which reforms are needed.” Predictably, during the hearings there was a partisan split on the proposed reforms, with Republican members attacking what they characterized as agency overreach in areas such as fee elimination and advocating drastic reforms up to total defunding, while Democratic members of the subcommittee largely supported the agency’s actions.

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Women in Consumer Finance 2023

11 December 2023 at 08:00 a.m.

Become a part of the industry's most dynamic and influential annual meet-up, where attendees build real friendships and re-energize careers, when you attend Women in Consumer Finance 2023, December 11-13, 2022 in Palm Springs, CA. 

Registration is now open!

Event Details »