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The Impact of CFPB/NLRB Info-Sharing on ARM Industry Employment Practices

The Consumer Financial Protection Bureau (CFPB) continues to spread its proverbial wings. This time, in a move that may ultimately affect training, equipment, and supervision of remote employees across the ARM industry, the CFPB is teaming up with the National Labor Relations Board (NLRB).

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Voice AI Is Becoming the ARM Industry Standard: Learn Why Collection Agencies Must Watch Out

Conversational Voice AI is making rapid inroads into the ARM industry, and early adopters are experiencing a transformation that solves core challenges. In this new white paper from Skit.ai, you'll learn why Voice AI technology has the potential to transform ARM companies, what a collection agency can expect when deploying a state-of-the-art Voice AI solution, and how leveraging its capabilities can take collection efforts to the next level. 


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$167 Million Restitution and Penalty Award Ordered In CFPB V. Cashcall, Inc. Et Al.

A judge in the U.S. District Court for the Central District of California recently ordered the defendants in CashCall, Inc. (which included CashCall Inc.’s CEO Paul Reddman) to pay $134 million in restitution and $33 million in civil penalties. The decision comes after the Ninth Circuit affirmed the district court’s 2016 award of summary judgment to the CFPB, finding the defendants had violated the Consumer Financial Protection Act [CFPA].

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RMAI Expands National Certification Program to Include Commercial Debt

SACRAMENTO, Calif. -- The RMAI Certification Council announces the adoption of version 11.0 of the Receivables Management Certification Program (RMCP) after a lengthy development and review process. Several significant enhancements were added to the program in version 11.0, including:

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Second Circuit Affirms Judgment in Favor of Law Firm in Meaningful-Attorney-Involvement FDCPA Class Action

On February 13, the Second Circuit Court of Appeals affirmed the decision of an Eastern District of New York court and found that the defendant law firm, Mandarich Law Group, LLC (Mandarich), had conducted a meaningful attorney review of the plaintiff debtor’s account prior to mailing her a debt collection letter on the firm’s letterhead. The three-judge panel set forth the decision in a summary order, which does not have precedential effect.

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TSI Training Program Ranked Second Globally by Training Magazine

LAKE FOREST, Ill. -- Transworld Systems Inc. (TSI), the largest provider of analytics and technology-enabled Accounts Receivable Management (ARM) and Customer Experience/Business Process Outsourcing (CX-BPO) in the United States and Canada, announced today that it has received a Training APEX Award from Training Magazine for the third consecutive year. The Training Apex Award recognizes organizations with the most successful learning and development programs worldwide.

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State Raises Nearly $15,000 for Special Olympics

MADISON, Wis. -- On a recent Saturday morning, with the weather wind chill registering a balmy 7 degrees, 15 members of the State team jumped in a Madison, Wis., lake. The team was once again “Freezin’ for a Reason,” raising money for Special Olympics!

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Women in Consumer Finance 2023

11 December 2023 at 08:00 a.m.

Become a part of the industry's most dynamic and influential annual meet-up, where attendees build real friendships and re-energize careers, when you attend Women in Consumer Finance 2023, December 11-13, 2022 in Palm Springs, CA. 

Registration is now open!

Event Details »