Watch Now: The Impact of COVID-19 on Offers, Segmentation and Contact Strategies

The iA Institute's series of digital roundtables, Leading Strategically Through Recovery, generously underwritten by LiveVox, helps industry leaders strategically navigate through the recovery of the current health and economic crisis.

In this installment, Dave Wasik, 2nd Order Solutions, and Brian O’Malley, The Boston Consulting Group, team up with insideARM's Amy Perkins to share how they're working with clients to create offer/relief programs, re-evaluate their contact channel mix and prepare for growing capacity constraints in the face of COVID-19.

Offers, channel strategies, and capacity constraints are among the leading challenges within the collections and recovery industry at the moment. Learn how companies and leaders can steady themselves in the core strategic areas in order to be able to get a jump on the current and anticipated delinquency and potential losses coming through the pipeline.

Brought to you by the thought leaders and innovators at insideARM and the iA Institute.

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Webinar: Delivering Timely Customer Support in the Face of Rising Demand and Capacity Constraints

May 6, 2020 03:00 PM Eastern

Everyone in the world has been touched by COVID-19 in some way.

A broader set of consumers are being impacted simultaneously, which increases stress for consumers and demand for financial institutions.

Many operations are faced with limited work options and or staff, at the same time that the number of customers who need our help is growing exponentially.

Join Roxanne Bartley and Amy Perkins as they talk about the demand from consumers to self service and independently resolve their challenges. Now more than ever.

This series, Leading Strategically, has been made possible by the generous folks at LiveVox, with additional support from RevSpring.

Brought to you by the thought leaders at insideARM and the iA Institute.

Register now »