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Let's Get Payments into the Hands of the Consumer: A Conversation with Ed Bills

Today I'm talking with Ed Bills, Chief Operating Officer of PDC Flow, an API-driven technology platform that facilitates electronic payments, signatures, and document delivery.  Their focus is to push transactions to be completed by the consumer versus an agent taking information over the phone and typing it into the system. The idea is to create the most convenient experience possible for consumers and to remove as much risk as possible of errors or privacy violations from clients. This issue has been brought front and center by the need to have agents working from home for the last several months, and the desire to have agents at home in the future.

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Fewer Collectors, More Accounts: Prioritizing Contact Efforts for the Coming Wave of Delinquencies and Defaults

Jun 24, 2020 03:00 PM Eastern


New Panelist Added! Wendy Weinhardt, Principal Solutions Engineer, Neustar


Collections organizations that have more accurate consumer phone and email data, and the phone behavior of their target consumers, will be better positioned to efficiently make contact and arrange for payment.


How are you preparing for fewer collectors and more accounts? In this Neustar webinar, learn how other agencies are leveraging the following insights to improve their contact efficiency and effectiveness:


• Omnichannel phone, email, and device data for coordinated contact attempts across channels

• Dialing the phone number a consumer uses most

• Contacting the consumer during the times and days when they are most likely to answer

• Mitigating inappropriate call blocking or spam-mislabeling


Join Neustar dialing optimization experts Mitchell Young, Vice President of Customer Intelligence & Risk Solutions, Todd Meeks, Director of Risk Product Management, and Wendy Weinhardt, Principal Solutions Engineer, as they explain proven strategies that will help your organization prepare for the coming wave of accounts entering collections.


Register now »



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Ceteris Portfolio Services Welcomes Daniel J. McCusker as New General Counsel

MOUNT LAUREL, N.J. -- Ceteris is pleased to welcome General Counsel, Daniel J. McCusker, to the company.  With more than 20 years in ARM leadership roles in legal and compliance within the collection industry, private sector and law firm arenas, Ceteris is confident that Dan’s expertise will make an immediate impact.  Dan’s high energy, positive attitude, and professionalism combined with his diverse knowledge and record of successes pairs perfectly with the Ceteris vision and values.

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Lessons Learned from COVID-19: Uncovering the Top Work from Home Trends and Best Practices

Jun 23, 2020 1:30 PM Eastern


In the wake of the COVID-19 outbreak, businesses that traditionally relied on physical office space had to quickly adapt to work from home operations to meet regulatory guidelines and ensure the safety of their employees.  Without a physical office, corporate VPN, or standard equipment, many contact centers faced a number of challenges when forced to turn to new modes of communication and productivity. To take a deeper look at this impromptu shift to remote work, LiveVox conducted a survey of over 300 decision-makers within the financial services space to discover how businesses safeguarded against downtime and implemented innovative capabilities to optimize engagement and drive performance in response to such an unprecedented event.


Join our upcoming webinar as financial services and technology experts from Hunter Warfield and LiveVox discuss the survey findings, lessons learned, and top best practices to optimize the shift to a remote workforce.


Register now »



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