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CFPB Says Convenience and Pay-to-Pay Fees are Prohibited Junk Fees

Continuing its 2022 cadence of issuing press releases nearly every day, on June 29, 2022, the CFPB announced it issued an advisory opinion regarding  "pay-to-pay" or "convenience fees." The opinion, which explicitly references fees for online and phone payments, confirms that the Fair Debt Collection Practices Act (FDCPA) prohibits debt collectors from charging these types of fees to consumers unless they are expressly authorized by agreement or permitted by law.

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Seven Steps to Get Calls Answered and Restore Trust in the Phone

The outbound calling channel is a critical point of interaction with consumers, but thanks to robocalls and spoofed calls, consumers don’t pick up the phone unless they know who’s calling. Find out how to boost call answer rates, increase operational efficiency, and restore confidence with consumers in seven easy steps with a new whitepaper from Neustar, a TransUnion company.


Give customers a reason to pick up the phone. Download the whitepaper now.
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Credit Card Issuer Wins Big ATDS Ruling in TCPA Suit Arising out of Debt Collection Calls

Hello everyone, Baroness here 🙂

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How Accurate is Your Metro 2® Furnishing? (Do you even know?)

The CFPB expects that you, as furnishers, have written documentation to explain how you’ve populated various Metro 2® fields from your systems of record. Here are a few areas to tackle as part of your journey to data furnishing accuracy and control.

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Universal Fidelity Contributes to Ballard House

KATY, TX -- Universal Fidelity LP (UFLP) located in Katy, Texas, raised donations for the Ballard House.  The Ballard House provides temporary housing for individuals and families who are hospitalized and receiving treatments.  The team at UFLP generously donated tons of items from the charity's need list.  UFLP and the team members pick local charities quarterly to donate items that are needed.   I am so thankful for the participation I see from everyone to do their part in the community,” said Jessica Hearn/CEO at UFLP.  The next charity has been picked and donations are coming in already.

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CFPB Deputy Director Takes Aim at “Rent-a-Bank Schemes”

In a keynote address at the Consumer Federation of America’s 2022 Consumer Assembly, CFPB Deputy Director Zixta Martinez squarely took aim at “rent-a-bank schemes” in some of the first (if not the first) such comments by a senior CFPB official. Historically, the CFPB has confined itself to “true lender” litigation against participants in high-rate programs involving Native American tribal parties (and not banks) already challenged by state enforcement authorities. We view Deputy Director Martinez’s comments as potentially signaling more widespread pursuit of this theory by the CFPB.

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ConServe Helps Animals and the People that Love Them

Rochester, N.Y. -- The employees of Continental Service Group, Inc., d/b/a ConServe, in conjunction with the company’s “Matching Gift Program”, donated its May ConServe Cares proceeds to The Humane Society of Greater Rochester/Lollypop Farm.  Through their ongoing philanthropic program, ConServe employees can elect to participate in monthly charitable donations, thereby reinforcing ConServe’s outstanding corporate citizenship. Employees not only embrace ConServe’s mission of fostering relationships within our community, but also take pride in doing the right thing, at the right time, the right way.

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WCF 2022

5 December 2022 at 08:00 a.m.

Super Early Bird expires TODAY, 6/30. Register Now!

Sharpen your leadership skills, expand your professional network and help improve your workplace culture when you attend Women in Consumer Finance 2022, December 5-7, 2022 at the Renaissance Esmeralda in Palm Springs. 

Event Details »