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California Posts Debt Collection License Application to NMLS

On August 25, 2021, the California Department of Financial Protection and Innovation (DFPI) announced that a checklist of the requirements needed to obtain a California Collection License is now available on Nationwide Multistate Licensing System & Registry (NMLS). The application will be available on NMLS starting September 1, 2021. After an initial application is received, instructions will follow on completing fingerprinting requirements.

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New whitepaper: find the hidden costs in your manual collections activities

You probably don't realize just how many of your collections operations are being done manually, but all those manual processes make your company much less efficient and profitable. In this new whitepaper from Telrock, find out how to identify the parts of your operations that could benefit most from automation, how much new automation your current system can support, and how much more efficient your operations can be. Learn more.
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NCB Crown Asset Management Spring Oaks Capital

TCN Launches “The Complete Guide to Managing Call Center Agents,” a Free Online Resource for Managers

ST. GEORGE, UT -- TCN, Inc., a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs and collection agencies, today announced the launch of “The Complete Guide to Managing Call Center Agents,” a free online resource for managers.

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Central Portfolio Control Raises Money for St. Jude Children’s Research Hospital

MINNETONKA, Minn. -- Central Portfolio Control, Inc (CPC) hosted a Summer Party in July to celebrate employee achievement, enjoy time with family and friends, and raise money for another great cause. The Minnetonka, MN-based collection agency was able to donate over $1,700 for St. Jude Children’s Research Hospital (St. Jude’s) from the party’s dunk tank donations to support children undergoing treatment for disease. Another in a succession of charity-driven employee events, the team raised money for St. Jude Children’s Hospital while they and their families enjoyed games and food from local favorite, Veteran-owned, GI Joe’s food truck.

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10th Circuit Says Single Phone Call is Sufficient for Standing, Blasts Defense Counsel for Presenting Bona Fide Error Defense Without Procedures.

In an appeal that can only be described at best as a head-scratcher, in its attempt to pursue a bona fide error defense without producing a written procedure, a debt collector managed only to give consumers a path forward on Article III standing issues. On August 17, 2021, in the case of Lupia v. Mericredit Inc. (Case #20-1294, 10th Cir), the Tenth Circuit Court of Appeals held (1) a single unanswered telephone call/voicemail made to a consumer is sufficient for standing, and (2) a bona fide error defense requires the production of procedures.

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6th Cir. Holds Mere Confusion Does Not Impart Article III Standing, Reverses FDCPA Ruling in Favor of Defendant

The U.S. Court of Appeals for the Sixth Circuit recently reversed a trial court order granting summary judgment in favor of the defendant on a consumer’s claim that the defendant violated the federal Fair Debt Collection Practices Act.

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California DFPI Invites Comments for Debt Collection Licensing Act

SACRAMENTO, Calif. -- On April 8, 2021, the Commissioner initiated a rulemaking to adopt regulations related to the requirements for licensure under the Debt Collection Licensing Act (“DCLA”). The Commissioner is now considering a second rulemaking to adopt regulations related to other provisions of the DCLA, including its scope, annual reports, and bond amounts.

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Women in Consumer Finance 2021

6 December 2021 at 02:45 p.m.

Sharpen your leadership skills, expand your professional network and help improve your workplace culture when you attend Women in Consumer Finance 2021 – a conference and networking experience for ALL women in consumer finance.

Event Details »