Think Differently: Is Debt the Greatest Innovation of all Time?

We’ve talked at length about how consumers are in the driver’s seat. What is Kredit doing to help consumers resolve their debt? Join Dave Hanrahan, co-founder and CEO of Kredit, as he discusses this with insideARM's Erin Kerr.

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7th Cir. Holds FDCPA ‘Debt Validation Notice’ and ‘Caller Identification’ Issues Not Enough for Standing

The U.S. Court of Appeals for the Seventh Circuit recently reversed and remanded a trial court’s entry of summary judgment in favor of the plaintiff alleging violations of the federal Fair Debt Collection Practices Act with instructions to dismiss the case for lack of subject matter jurisdiction.

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Transunion Agrees to Acquire Neustar for $3.1 Billion in Cash

According to a Wall Street Journal story over the weekend and confirmed today, TransUnion has agreed to acquire Neustar for $3.1 billion in cash. The company is currently owned by an investment group led by Golden Gate Capital that took the company private in 2017 in a deal valued at $2.9 billion. The deal is expected to close in the 4th quarter of this year.

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What's The Next Thing You Need to Worry About? Sustainability.

You’ve probably heard about the concept of sustainability, but have you considered it in the context of the ARM industry? If you haven’t, you should because I suspect your clients, investors, and employees will be asking you about it soon.

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Radius Global Solutions Partners With CollaborationRoom.ai

VANCOUVER, Wa. -- CollaborationRoom.ai announced Friday a partnership with Radius Global Solutions to deploy its agent engagement tools across its global network.

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Think Differently: Don’t Overlook Inbound Calling

A changing regulatory landscape characterized by increasing restrictions on outbound calls (think the CFPB’s Regulation F), combined with shifting consumer preferences, is forcing a reassessment of collections firms’ contact strategies and driving a rise in omnichannel communications.

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iA Strategy & Tech Presents: Customer Preference Series, Session 1 -The Basics

22 September 2021 at 02:00 p.m.

Regulation F is scheduled to be implemented on November 30, 2021, and part of that implementation is gathering and using your customer’s contact preferences. While the CFPB doesn’t explicitly require communication in the customer’s preferred way, it’s likely we’re moving in that direction. Besides, contacting customers in a way they prefer should be good for your business, too. We’ll also discuss how and when we should gather preference from our customers, including language and frequency recommendations for the various channels through which customers can update their preferences.

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Free Reports and Webinars

from insideARM.com

» How to Make Every Call, Text, and Email Count in the Era of the CFPB’s Regulation F

» Automation is Key to Collections Success: What You Need to Know

» Katabat Presents: Omnichannel Channel Strategies for the Long-Term

» Automating Call Wrap-up Can Transform Agent Productivity - Find out How

» TransUnion Presents: The Evolving Legal Landscape of Hunstein

» The State of Debt Collection: Regulatory Trends That Will Impact Your Outreach Strategy

View all Free Reports and Webinars