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Crushing Victory: Court finds Aspect/ALM Not an ATDS– Rejects “Capacity” Argument (But There’s a Big “FN7” Wrinkle Here)

USAA is crushing it. And Aspect is on a roll.

The duo already combined for what was one of the best Automatic Telephone Dialing Systems (ATDS) decision to date in Timms, but their latest win is even better.

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How to Improve Your Customer Preference Strategy

When Regulation F goes into effect on November 30, 2021 you will have to gather and use your customer’s contact preferences. The CFPB doesn’t explicitly require communication in the customer’s preferred way - yet - but it's a good bet that it will. Get the complete briefing you need on customer preference with iA Strategy & Tech's three-part webinar series on Customer Preference, starting with Customer Preference Session 1 - the Basics (Wednesday, 9/ 22 at 2pm ET). Register here.
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insideARM is grateful to our 2024 Strategic Supporters:

NCB Crown Asset Management Spring Oaks Capital

City of Pittsburgh, PA Goes Live on CSS IMPACT’s Financial Ecosystems Cloud as its Business Tax Management Platform

PITTSBURGH, Pa. -- On September 1st, 2021, the City of Pittsburgh Pennsylvania, Department of Finance, officially launched CSS IMPACT Financial Cloud as their new Enterprise Business Tax Management Financial Ecosystem. CSS, Inc., the developers of “IMPACT | HD 2.0” is the leading provider of “NextGen” Cloud Financial & Debt Collection Ecosystems with a focus on machine learning Artificial Intelligence, delivering Fintech “AI” driven Business Process Automation solutions & frictionless Omni-Chanel Digital Consumer Engagement systems.

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Spring Oaks Promotes Catherine Calko to Chief Compliance Officer and Assistant General Counsel

CHESAPEAKE, Va. -- Spring Oaks Capital, LLC has promoted Catherine Calko to Chief Compliance Officer and Assistant General Counsel effective November 1st. In this role, Catherine will join the senior management team and be responsible for overall company compliance, including maintaining and improving upon the company’s best in class compliance management system. Catherine will continue to work closely with the company’s General Counsel, Andrew Blady.

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TrueAccord Launches Retain, a Digital-First Solution for Early-Stage Collections

Lenexa, Kan -- TrueAccord Corporation, which offers  intelligent digital recovery and communication products and services, today launched Retain, a new, client-branded product that addresses early-stage collection challenges for lenders and other organizations with customers with past-due delinquent accounts. Using the company’s patented, machine learning-based and self-optimizing decision engine, Retain uses engagement data from individual interactions to optimize the consumer experience while increasing recovery for clients. The client-branded product enables clients to improve collections, maintain customer relationships, and offer solutions to their customers that improve financial fitness.

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Think Differently: Is Debt the Greatest Innovation of all Time?

We’ve talked at length about how consumers are in the driver’s seat. What is Kredit doing to help consumers resolve their debt? Join Dave Hanrahan, co-founder and CEO of Kredit, as he discusses this with insideARM's Erin Kerr.

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7th Cir. Holds FDCPA ‘Debt Validation Notice’ and ‘Caller Identification’ Issues Not Enough for Standing

The U.S. Court of Appeals for the Seventh Circuit recently reversed and remanded a trial court’s entry of summary judgment in favor of the plaintiff alleging violations of the federal Fair Debt Collection Practices Act with instructions to dismiss the case for lack of subject matter jurisdiction.

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Women in Consumer Finance 2021

6 December 2021 at 02:45 p.m.

Sharpen your leadership skills, expand your professional network and help improve your workplace culture when you attend Women in Consumer Finance 2021 – a conference and networking experience for ALL women in consumer finance.

Event Details »