4 Ways to Sharpen Your Outbound Calling Strategy

Economic conditions over the last three years have encouraged collections departments to focus on technology more than ever before. For many, this means integrating new technology and building strategies around them. However, a huge number of collections departments are trying to teach an old dog new tricks, and it’s working. What’s the old dog?

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Greenberg Advisors’ M&A Updates Are Now Available for ARM, RCM, and Healthcare IT Sectors

ROCKVILLE, Md. -- Greenberg Advisors (GA) announces the release of its M&A Updates for Accounts Receivable Management (ARM), Revenue Cycle Management (RCM), and Healthcare Information Technology (HCIT), analyzing the M&A and investment activity in the first half of 2023.

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Numbers Don’t Lie: The ARM Industry Keeps the Economy Moving

In response to steady attacks from legislators, rule makers, and others, the ARM industry is getting increasingly vocal about its positive effects on consumers and the economy. Recently, Oregon considered legislation that would have made it more challenging to collect post-judgment.  In response, ACA International (ACA) crunched the numbers; it demonstrated to Oregon lawmakers that the data showed the unintended negative economic consequences Oregonians would suffer should the proposed legislation become law.

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Collection Bureau of America, Ltd., Adopts Skit.ai’s Voice AI Solution to Enhance Account Penetration and Customer Experience

NEW YORK, NY -- Skit.ai, the leading provider of conversational Voice AI solutions, announced today its partnership with Collection Bureau of America, Ltd., a California-based debt collection agency with a 60-year history in the accounts receivable management industry.  The deployment of Skit.ai’s solution enables the company to boost its account penetration, improve customer experience, and execute a scalable collection strategy.

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John McNeill Joins Spring Oaks Capital as Group’s Chief Financial Officer

CHESAPEAKE, Va. -- Spring Oaks Capital, LLC is pleased to announce the hiring of John McNeill as Chief Financial Officer. John will be based in Atlanta, Georgia and report directly to President & CEO Tim Stapleford.

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Washington Federal Court Holds “Vague” and “Conclusory” References to “Reasonable Procedures” Not Enough to Establish FDCPA’s Bona Fide Error Defense

In Gebreseralse v. Columbia Debt Recovery, LLC, the plaintiff, a tenant under a residential lease agreement, vacated the premises early due to concerns over the property’s condition. In response, the property management company engaged a collection agency to recover the remaining amounts claimed as due and owing under the lease.

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Work Smarter, Not Harder - Keeping Tabs On Laws, Rules, and Regs (and keeping ops looped in)

25 October 2023 at 02:00 p.m.

Laws are constantly changing. State and Federal Regulators continue to pass new rules, and already established laws continue to get clarified through the court systems. Legal compliance is never static; it is always dynamic. In the ARM industry, legal changes filter through and affect every part of an organization. Staying on top of these changes and ensuring all relevant parties within an organization get updates can seem like a never-ending task.

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Featured Resources and Webinars

from insideARM.com

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» A New Kind of Collections Strategy: Empowering Lenders Amid a Shifting Economic Landscape

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