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Delaware Enacts Personal Data Privacy Act

Delaware Gov. John Carney on Sept. 11 signed into law House Bill 154, the Delaware Personal Data Privacy Act.  This makes Delaware the 12th state to enact a comprehensive consumer data privacy law, following California, Virginia, Colorado, Utah, Connecticut,  Iowa, Indiana, Tennessee, Montana, Texas, and Oregon. The Act will go into effect Jan. 1, 2025.

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There are multiple ways for collection organizations to handle their licensing, but which way is best? 

Unique state requirements and rapidly changing licensing regulations require constant attention. Mistakes are costly, and risks are high. Download this new white paper from Cornerstone, authored by insideARM's General Counsel, Missy Meggison, to learn more about:

  • Licensing errors and what they really cost
  • How to tackle licensing issues
  • The pros and cons of different licensing methods
  • How to rate your organization's risk; and
  • How to mitigate risks

Download Now.


insideARM is grateful to our 2024 Strategic Supporters:

NCB Crown Asset Management Spring Oaks Capital

Retain Delivers Powerful Digital-first Engagement Enabling Clients to Recover $1 Billion

LENEXA, Kan. -- TrueML Products, a fintech company developing products that enable intelligent, digital communication, today announced that clients have used Retain, the company’s flagship product, to drive engagement since January with more than 1 million delinquent customers that enabled recovery of $375 million in past-due balances. Total dollars collected on the Retain product exceed $1 billion. Retain is a scalable, client-branded digital engagement tool powered by an optimization engine to automate clients’ digital communications and help boost customer engagement.

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4 Ways to Sharpen Your Outbound Calling Strategy

Economic conditions over the last three years have encouraged collections departments to focus on technology more than ever before. For many, this means integrating new technology and building strategies around them. However, a huge number of collections departments are trying to teach an old dog new tricks, and it’s working. What’s the old dog?

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Greenberg Advisors’ M&A Updates Are Now Available for ARM, RCM, and Healthcare IT Sectors

ROCKVILLE, Md. -- Greenberg Advisors (GA) announces the release of its M&A Updates for Accounts Receivable Management (ARM), Revenue Cycle Management (RCM), and Healthcare Information Technology (HCIT), analyzing the M&A and investment activity in the first half of 2023.

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Numbers Don’t Lie: The ARM Industry Keeps the Economy Moving

In response to steady attacks from legislators, rule makers, and others, the ARM industry is getting increasingly vocal about its positive effects on consumers and the economy. Recently, Oregon considered legislation that would have made it more challenging to collect post-judgment.  In response, ACA International (ACA) crunched the numbers; it demonstrated to Oregon lawmakers that the data showed the unintended negative economic consequences Oregonians would suffer should the proposed legislation become law.

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Collection Bureau of America, Ltd., Adopts’s Voice AI Solution to Enhance Account Penetration and Customer Experience

NEW YORK, NY --, the leading provider of conversational Voice AI solutions, announced today its partnership with Collection Bureau of America, Ltd., a California-based debt collection agency with a 60-year history in the accounts receivable management industry.  The deployment of’s solution enables the company to boost its account penetration, improve customer experience, and execute a scalable collection strategy.

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How to Apply Strategic Discipline to Your Collections Strategy

20 September 2023 at 02:00 p.m.

Calls. Texts. Letters. Conversational AI. Time. Channel. Preference.

It’s tempting to throw any combination of approaches to collections strategy together to see what sticks. But if you’re not disciplined in your organization’s approach, you’re leaving money on the table.

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