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D.C. Emergency and Temporary Legislation Limiting Collection Activities to Take Effect September 23, 2021

During D.C.’s declared State of Public Health Emergency, several financial protections have been put in place, including some that severely limit, among other things, collection activities relating to consumer contracts, repossession, and legal actions on accounts.  On September 1, Mayor Muriel Bowser signed the most recent pair of emergency and temporary legislation to land on her desk, B24-0347 and B24-0348.  These bills include a number of provisions impacting collection activities that relate to both third-party debt collectors and creditors collecting their own debts.

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New whitepaper: find the hidden costs in your manual collections activities

You probably don't realize just how many of your collections operations are being done manually, but all those manual processes make your company much less efficient and profitable. In this new whitepaper from Telrock, find out how to identify the parts of your operations that could benefit most from automation, how much new automation your current system can support, and how much more efficient your operations can be. Learn more.
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insideARM is grateful to our 2024 Strategic Supporters:

NCB Crown Asset Management Spring Oaks Capital

Credit Eco To Go: Adhering to the Price of Admission

ARM industry start-up, Spring Oaks Capital, set out to do things differently, but it had no idea that it would launch a new company on the cusp of a worldwide pandemic. Jay Collins, Co-Founder and Chief Operating Officer at Spring Oaks Capital, stops by #Creditecotogo to highlight the successes his company has had despite the challenges of COVID.

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The Wins Keep Coming! Another Court Finds Calling From Curated List of Numbers is Not R&SNG

Well TCPAWorld, we have another great post-Facebook case for you. Franco v. Alorica Inc., No. 2:20-CV-05035-DOC-(KESx), 2021 U.S. Dist. LEXIS 164438 (C.D. Cal. July 27, 2021) used the Supreme Court’s Facebook ATDS definition and the Northern District of California’s recent ruling in Hufnus v. DoNotPay, Inc., 2021 WL 2585488 (N.D. Cal. June 24, 2021) to find that when a defendant randomly makes calls from a curated list, it is not randomly or sequentially generating phone numbers as is required under Facebook. Exciting stuff.

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Logos Capital Systems Continues Employee-Choice Giving Initiative

GASPORT, N.Y -- Logos Capital Systems, a professional collection agency, continues its support of the local  Western NY community throughout the summer. While summer often brings recreation and renewal, Logos executives know that life’s challenges and hardships tend not to pause for the seasons. That’s why the Monthly Charity Initiative has remained ongoing and in full effect. In total, ten organizations received charitable donations from Logos during the months of June and July.

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Thinking Differently about Thinking Differently: An Interview with Michael Meyer of MRS BPO

What does trying to write with your non-dominant hand have to do with the ARM industry? Join Erin Kerr as she discusses that, and more, with Michael Meyer, Chief Risk and Innovation Officer at MRS BPO. Some highlights include:

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Spring Oaks Hires David Der as Head of Engineering

RICHMOND, Va. -- Spring Oaks Capital, LLC has hired David Der as Head of Engineering. He will report to Chief Technology Officer Paul Hurlocker.

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iA Strategy & Tech Presents: Customer Preference Series, Session 1 -The Basics

22 September 2021 at 02:00 p.m.

Regulation F is scheduled to be implemented on November 30, 2021, and part of that implementation is gathering and using your customer’s contact preferences. While the CFPB doesn’t explicitly require communication in the customer’s preferred way, it’s likely we’re moving in that direction. Besides, contacting customers in a way they prefer should be good for your business, too. We’ll also discuss how and when we should gather preference from our customers, including language and frequency recommendations for the various channels through which customers can update their preferences.

Event Details »