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The Consumer Financial Protection Bureau has received more than 10,000 debt collection complaints since July 2013; that’s nearly 60 consumer complaints per day!
Signing up for the CFPB portal is the only way a collection agency can see and respond to the complaints filed against it. Once your company signs up for the portal, you must pay attention to two important areas. First and foremost, make sure you’re appropriately responding to consumer complaints, while taking steps to reduce them. Second, be on the lookout for the CFPB to use this complaint data as guidance for future rulemaking.
It’s a lot of work for any agency, big or small, to address its complaint management system (CMS) and keep up with the latest compliance demands!
That’s why we’ve compiled the key points from our insideCompliance webinar into one report, To the Point: CFPB Collection Complaints. Get expert insight on what the CFPB’s data means, and how they may use it against the debt collection industry in the future. Learn the top four things your company can do right now to perfect its CMS.
What does the complaints data say about the state of the industry?
How does the CFPB deal with data on medical debt?
What types of solutions are the CFPB pushing to help get complaints down?
The consumer complaint process with the CFPB
In-depth analysis of CFPB consumer complaint data
How to create a state-of-the-art complaints management system
Author: insideARM.com with Eric Rosenkoetter, Brent Yarborough, Rozanne Andersen and Harry Strausser
Length: 154 pages