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Consumer convenience comes at a cost to business in the form of credit/debit processing fees assessed by card issuers: anywhere between 2.3 and 3.5 percent per transaction.
Collection agencies have a high-risk relationship with these fees, and consumer payments in general. All collection agencies must offer a no-cost means for consumers to submit payment, and most opt to offer the choice of mailing a paper check. If an agency wants to accept credit or debit payments -- putting aside Reg E issues -- it has a decision to make:
1) Absorb the fee assessed by the card issuer as a cost of doing business? Or,
2) Pass processing fees along to the consumer
in the form of a "convenience fee"?
To see how industry respondants answered this question, download our Industry Benchmark.
This Tool gathers together industry intelligence along with policies and procedures from insideARM members across a variety of debt industry verticals.
These documents can be useful in:
This information is culled from Compliance Professional Forum members. It is not legal advice, and is not intended to be legal advice.