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There is not a single method of communication between a debt collector and a consumer that isn't, in some way, regulated.
Collection letters alone may or may not be a safe-harbor solution. It’s the method of communication most consumer advocates approve of. It’s also a method of communication that is less likely to lead to charges of abusive language. But there are still pitfalls that agencies need to be aware of, and this Operations Guide, developed from an insideOperations webinar produced by insideARM.com, will put you on solid ground.
This Operations Guide comes complete with a link to the full video recording of the webinar -- great for use for all-staff trainings and quarterly in-services -- as well as a Certificate of Completion. This is a great resource for tracking training, allowing regulators and clients to see your agency's commitment to continuing compliance and education!
Product: PDF Download, including link to webinar video and Certificate of Completion
Pages: 42 pp
Published: 18 November 2014
John Rossman is a shareholder and Chair of the Creditors' Remedies Practice Group at Moss & Barnett. Mr. Rossman is authorized to practice in fourteen different courts and jurisdictions across the country and he defends FDCPA and related cases nationwide. He is the co-host of the collection industry podcast The Debt Collection Drill featured on InsideARM and is also a frequent writer and lecturer on debt collection issues.
Mike McDonnell has more than 15 years of business process outsourcing expertise, managing strategic relationships and applications in the Financial Services and ARM industries. Through these applications, hundreds of millions of correspondences have been generated, collecting billions of dollars in receivables. McDonnell’s experience covers both third-party collection and first-party billing applications including traditional letters and statements as well as secure Internet-based presentment and payment applications. He has been an ACA Affiliate member since 1995 and currently serves on the ACA Council of Delegates.