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Return Policy

insideARM.com strives to provide compelling, informative, and useful products to the ARM industry. If you are unsatisfied with any product for any reason, you can return it for a full refund. Please contact orders@insideARM.com or call 240.499.3834.

About the insideARM.com Store

insideARM.com’s Store is one of the most trusted online bookstores for the ARM industry. From reports to tutorials to webinars, our products are designed specifically to put you ahead of the game and the regulators.

What to Expect

Once you've completed your purchase for a downloadable product, you can download it by:

  • Logging in to your account. From "My Account," go to the "My Downloadable Products" page to download your products.
  • In the order confirmation email you are sent the product listing will include a download link which you can also use to directly download your purchases.

Download a Complementary Sample of this Product

The people that you hire for your call center are the first interactions most consumers will have with your agency. They are the stewards of your company’s philosophy, and, in a way, are in charge of your reputation. They have more touch points than anyone else in your organization – and this can put your company and your clients at risk.

You're not hiring QUANTITY. You're hiring QUALITY.

Our Operations Guide: Hiring lays out the proven schemes used by collection professionals in finding, interviewing, hiring, and keeping top collector talent.

You'll Learn:

  • What makes a good hire (and what makes a bad hire)
  • When and how to recruit seasoned debt collectors and collection "rookies"
  • How to avoid losing a great new employee

This operations guide looks at: 

  • The best people to have in the room when you are conducting interviews with potential employees
  • Interview questions every hiring manager should be asking
  • The care and feeding of a new employee

This Operations Guide comes complete with a link to the full video recording of the webinar -- great for use for all-staff trainings and quarterly in-services -- as well as a Certificate of Completion. This is a great resource for tracking training, allowing regulators and clients to see your agency's commitment to continuing compliance and education!

Product: PDF Download, including link to webinar video and Certificate of Completion

Author: insideARM.com with John Burke and Wally Steele

Length: 21 pages