The client 

Performant's recovery services provide compliance-focused solutions to assist in the recovery of billions of dollars in delinquent assets every year. The company offers multichannel recovery services and recovers debt using proven inventory management, outreach and communication, and compliant resolution techniques. 

The challenge: Cut time, cost, risk from the compliance workflow

In 2019, Performant decided it was time to streamline the process. They looked at different performance management systems, but found that they couldn't be customized to meet their specific needs. Then the Performant team learned that one of their sister companies was using Touch Point One's Acuity system and decided to demo the technology.

Read about the journey in this whitepaper from TouchPoint One.