Omni-Channel Collections is here, are you ready? According to Telrock, an emerging leader in collection platform technology, more than two-thirds of those organizations collecting on consumer credit debt are not ready. Many of the legacy collection software platforms in use today are outmoded and were never designed to fully support omni-channel collections. In this article, learn about what features and functions a collection system must provide in order to properly support omni-channel collections, and how modern collection software are able to help drive overall better collections results through seamlessly integrated multi-channel communications, automated omni-channel orchestration, and frictionless customer engagement across channels.