Columbia Ultimate's New Call Center Helps Customers Improve Collection Efforts

Columbia Ultimate, a leader in collections management software, today announced a new customer call center dedicated to providing ongoing support at no added cost to its customers.

?Our software is so robust that often clients are only tapping the surface of its full potential,? said John Brady, vice president of support for Columbia Ultimate. ?The call center is designed not only to troubleshoot problems, but serve as a resource to help organizations gain even greater efficiencies and results with our software.?

Call center staff are on call to connect customers with internal experts to provide counsel, answer technical questions, troubleshoot and explain the various features of the software.

?Whether we have a technical issue or a logistical challenge, the call center quickly routes us to the appropriate person trained for our specific need,? said Al Karn, president and founder, Western Collection Bureau. ?Issues are resolved quickly and easily enabling us to focus on our core business.?

Columbia Ultimate?s family of revenue recovery solutions provides the technology for collection agencies, healthcare organizations, government entities and general businesses to efficiently collect revenue and navigate through the complex collection process. Its software is in use by some of the countries largest agencies, including Account Solutions Group, Nationwide Credit Services and RMA Collections.

?The added benefit of the call center is that it will poise our development staff to improve our product performance by closely tracking the feedback from the call center; continual improvement is a top priority at Columbia Ultimate,? said Brady.

About Columbia Ultimate
Columbia Ultimate is the No. 1 provider in the collection agency marketplace. It provides full-service collection systems, including software, support and training for collection agencies, government agencies, utilities, hospitals, banks and other monetary recovery companies in the U.S. Founded in 1979, Columbia Ultimate is headquartered in Vancouver, Wash. and has offices in Atlanta, Georgia and the U.K.