PR - Noble Mimic from Noble Systems Receives Product of the Year Award

Atlanta-based Noble Systems Corporation, a global leader in innovative contact center technology solutions, has received a “Product of the Year Award” from Technology Marketing Corporation’s (TMC) Customer Inter@ction Solutions magazine for Noble Mimic. Noble Mimic helps contact centers simplify agent processes through an innovative portal combining a common interface for multiple data sources, workflow automation, call scripts, and a complete set of tools for communicating with customers. Customer Inter@ction Solutions has been the leading publication in the CRM, call center and teleservices industries since 1982.

Noble Mimic uses state-of-the-art technology to provide an integrated and intuitive view of the customer and to streamline agent processes. By highlighting flexibility, speed, and ease-of-use, the new enterprise desktop is focused on making users more productive and delivering a more efficient, more satisfactory experience for the customer – each and every time. Using the power of Noble Mimic, the call center can create a single point of access to its entire library of businesses applications. Mimic’s Unified Desktop helps centers consolidate data from multiple sources into a common agent interface. Companies can easily wrap legacy applications and existing business processes into the new desktop, without requiring lengthy and expensive data manipulation projects. And, they can add new applications and processes to keep their business at the leading edge of technology. Intuitive design tools make it easy to create a desktop that allows agents to quickly get the information they need to resolve customer issues, giving them relevant data to improve their ability to help the customer and to improve the speed of service.

“Customer Inter@ction Solutions is proud to bestow Noble Systems with a 2007 Product of the Year Award. For over 10 years, Customer Inter@ction Solutions has been representing the best in the industry by recognizing the most innovative products and companies that are committed to the advancement of contact center technologies,” said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Inter@ction Solutions. “Noble Systems has proven they are committed to quality and excellence in solutions that benefit the customer experience as well as ROI for the companies that use them. I am pleased to honor their hard work and accomplishments and look forward to more innovative solutions from them in the future.”

James K. Noble, Jr., President & CEO of Noble Systems, says, “With Noble Mimic, Noble Systems continues our commitment to providing the industry’s most flexible solutions. Noble Mimic gives centers the best of both worlds for agent desktop unification: an IT partner to integrate the desktop environment and a contact center technology partner that understands contact center business. Like a ‘Universal Remote’ for the Agent Desktop, Noble Mimic gets rid of multiple controls for individual components and consolidates them into a single, multi-functional tool to help agents work more efficiently. We are excited to have this technology recognized by Customer Inter@ction Solutions and TMC.”