SR.Teleperformance Expands Latin American Footprint by Launching Teleperformance Chile

SR.Teleperformance, a global leader in contact center management, announced today the start-up of its new Teleperformance Chile operation.

Teleperformance Chile begins operations in a state-of-the-art facility located in Santiago and will grow to an estimated 600 employees during the initial staffing phase. In addition to servicing the local market, the operation will offer comprehensive offshore contact center outsourcing services in both English and Spanish to support the US, Spain and other key markets. In fact, the initial implementation is associated with the expansion of a highly successful Teleperformance offshore program currently operating in Argentina.

Norberto Varas, CEO Teleperformance Argentina and Chile said, “We are very happy to officially launch Teleperformance Chile. Santiago has the right combination of infrastructure, culture and great people to make it attractive to both Teleperformance and our clients. Our goals are to make Chile a truly relevant offshore option and at the same time we intend to grow into a major local market player. We have used this formula successfully for many years throughout the world and I am confident it will succeed here.”

Pablo Quezada, General Manager Teleperformance Chile stated, “Teleperformance opens up a great employment opportunity in our country for all levels of jobs. Due to Teleperformance professional expertise, quality certifications and processes, this also helps our country to be better positioned for regional industry growth based on improved standards. The government has really embraced our presence here and we are fully committed to work with the respective government entities to maximize our collective opportunities.”

Daniel Julien, Chairman of the Supervisory Board of SR. Teleperformance commented, “Chile is an exciting addition to both our global and regional footprint. This expansion gives our clients in multiple markets additional offshoring alternatives and shows our confidence and commitment in growing our operations within Latin America to capture local market share as well.”