New CT Center Features Introduced at IAT and ACA International Conferences

At back-to-back events in Las Vegas, Information Access Technology, Inc. (IAT), a leading provider of communications solutions for the collection industry and related markets, announced and demonstrated a significantly enhanced version of their CT Center Predictive Dialing and Interactive Communications system. Version 3.2 was presented to IAT Clients at the Annual User Conference held at the Excalibur Hotel and Casino July 6-8, and at the ACA International Exhibition, July 8-10 at the Mandalay Bay.

One of the enhanced features, Skills-Based Routing, inspired the theme of IAT?s trade show booth, ?The Power to Direct Traffic, The Control to Succeed, A Partner You Can Trust.? IAT personnel dressed as traffic cops wrote out ?tickets? for visitors without CT Center 3.2. They explained that Skills-Based Routing can direct both inbound and outbound call traffic to the right agent (group, sub-group, queue, dialogue) at the right time, based upon skill, account/reference number, balance, client, language and much more. Other features demonstrated included Call Blending; Agent-Entered Call Results; Monitoring, Coaching, and Conferencing; and enhanced Real-Time Integration

David Rudd, President and CEO said, ?I?m extremely excited about the release of v3.2. IAT?s product development team has done an excellent job in transforming customers? suggestions into a new release with many added features. Agency owners and managers love the ease of the installation and improved reporting features. Collectors enjoy working on CT Center because it is very user-friendly. The successful release of v3.2 once again confirms IAT?s presence as the number-one supplier of predictive dialing and interactive communication products to the collection industry.?

Randy Cooper, Senior Vice President of Technology, heads IAT?s Product Research & Development Team. Cooper said, ?Overseeing and participating in the development of version 3.2 has been personally rewarding, because I know first hand how much the new features will enhance the productivity and profitability of CT Center users. At our recent Users Conference, it was gratifying to see our customers eyes light up as they realized what they can do now with CT Center that they couldn?t do before.?

CT Center Predictive Dialing enhances productivity through predictive, power or preview dialing by agent; and pacing by campaign. The color-coded, at-a-glance management screen and monitoring/coaching/conferencing features simplify and significantly improve agent management and training. Inbound/outbound Interactive Communication operates simultaneously on the same Windows® platform, does the work of multiple agents, increases qualified callbacks, asks for debtors by name, and eliminates the need for dialer hold messages by replacing them with interactive collection messages. Enhanced real-time integration allows debtors to make inbound calls to CT Center 24/7, check their outstanding balance and make payments over the phone via check or credit card, completely unattended.

About Information Access Technology, Inc. (IAT) Information Access Technology provides predictive dialing and interactive communications contacting solutions for the collection industry and related markets. Their products are installed in hundreds of organizations throughout the U.S., Canada and South Africa. Using their latest offering, CT Center®, predictive dialing and inbound/outbound interactive communications can operate simultaneously on a single Windows® platform. By developing innovative and reliable products and providing outstanding customer service and support, IAT helps customers become significantly more productive and profitable. Founded in 1986, IAT is a privately held company based in Salt Lake City, Utah. To learn more about IAT and CT Center, visit our website at www.iat-cti.com, send an email to info@iat-cti.com, or call 800-574-8801.