Universal Fidelity LP has opened a new in-house training and development facility, UFLP University, to lead the company’s workforce into a learning fountain of debt recovery by helping employees learn effective and efficient debt recovery and management skills.

The University will be headed by the new Director of Training, Dr. Calli Shelton.  Dr. Shelton is a graduate of Nova Southeastern University’s Instructional Technology and Distance Education Program.  She comes to UFLP with a passion for helping people achieve their professional goals.

UFLP University will provide a diverse set of educational opportunities including industry certification programs and professional and personal development classes. Collectors, mid-level managers and administrative staff will all have access to motivating, engaging and interactive learning experiences.

Universal Fidelity understands clients’ desires to recover assets while maintaining positive relationships with their customers.  The company’s investment in the new UFLP University demonstrates its ongoing commitment to meeting clients’ needs while serving its employees’ development goals.  Its highly regarded philosophy for quality and ethical practices within the collections industry continues.

Houston-based Universal Fidelity as been providing billing, collection, and accounts receivable management services to clients since 1991.


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