Survey: India Most Cost-Competitive Call Center Hub

Published on:
12 September 2006 at 10:19 a.m. ET

Written by: Unknown Author –

http://www.insidearm.com/news/00011581-survey-india-most-cost-competitive-call-c/

India is the most cost-competitive offshore locations for contact centres in the Asia Pacific region (APAC), research firm Datamonitor has said.

However, call center agent benefits are creeping upward, as local players work to reduce attrition levels, Datamonitor said in its report on “The Global Offshore Cost Assessment”.

In APAC, Hong Kong and Singapore are slightly more expensive locations due to high living costs. Malaysia is an immature and cost competitive market, it said.

The study provides cost comparisons in major offshore and nearshore markets, including Argentina, Brazil, Canada, Chile, Egypt, Hong Kong, Hungary, India, Malaysia, Mexico, the Philippines, Poland, Singapore and South Africa.

For this complete story, please visit Survey: India Most Cost-Competitive Call Center Hub.

Survey: India Most Cost-Competitive Call Center Hub

Unknown Author

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