Noble Virtual Site Viewer from Noble Systems Helps Contact Centers Visualize Real-time Agent Activities

Noble Systems Corporation, a global leader in contact center technology solutions, introduces the Noble™ Virtual Site Viewer ? an intuitive management interface for monitoring real-time agent activities and an option in the Noble™ DCR™ management suite.

The Noble Virtual Site Viewer allows contact center managers to view the status of individual agents in a custom display based on the actual floorplan of the center. An addition to the Noble™ Solution Suite’s robust real-time reporting and management features, the Viewer offers ‘at-a-glance’ reporting by using color-coding for different agent states of activity, making it easy to see which agents are on calls, which agents are waiting for calls, and which agents are on pause. The Virtual Site Viewer allows managers to create custom layouts based on their center floor to display stations and agents. The Viewer can be used to show local agents, remote sites, and work-from-home agents. Multiple ‘virtual rooms’ can be created and displayed in their own windows. Managers can also use the Viewer to drill-down for detailed individual activity reports, or to monitor an agent’s audio and video. The Viewer is a part of the Noble Dynamic Center Reporter (DCR) interactive management and reporting tools.

James K. Noble, Jr., President & CEO, states, “As the landscape of the contact center changes with distributed architectures, multiple sites, remote agents, and flexible seating, it is crucial for managers to have real-time access to information on agent activities and performance. The Noble™ Virtual Site Viewer is the next step in our suite of intuitive management features. Just as the graphical tools in our DCR suite help managers quickly comprehend results and numbers, the Virtual Site Viewer allows managers to quickly visualize agents, their performance, and their location ? further improving the ability to manage center programs and resources more effectively.”