TeleTech Expands to Support Client Growth

TeleTech Holdings, Inc., a global provider of customer management and transaction-based business process outsourcing (BPO) solutions, today announced the construction of two new customer management centers (CMCs) in the Philippines to support new business growth.

The completion of these two facilities expands TeleTech’s presence to five locations in the Philippines and represents the largest amount of space occupied in the country by any single customer management provider.

“TeleTech is very optimistic that the Philippines will continue to provide high quality solutions and value for our clients,” said Ken Tuchman, chairman and chief executive officer. “Its highly educated workforce and advanced telecom infrastructure make it a very attractive location for TeleTech to expand its English language capabilities.”

TeleTech’s fourth CMC in the Philippines will be its final location in Metro Manila. The company has selected a site for its fifth CMC in Dumaguete City, Oriental Negros, to leverage skilled labor in the provinces.

“To sustain a strong labor pool, our business planning team believes that additional expansion in the Philippines will be best supported in the provinces,” said Craig Reines, vice president and general manager of Philippine operations. “We are currently working with local governments to expand into targeted regions outside of Metro Manila.”

With the addition of its new capacity, TeleTech expects to employ more than 7,000 professionals in the Philippines by the second half of 2006, positioning the company as one of the largest employers of outsourced services in the country. Looking ahead, TeleTech expects new business will support additional growth, and plans to continue to significantly increase employment in the Philippines through 2007.

“We look forward to further strengthening our relationship with one of the world’s largest customer management providers,” said Philippine Economic Zone Authority Director-General Lilia De Lima. “We welcome the job creation and career development opportunities TeleTech presents to our citizens.”