Risk Management Alternatives Signs Contract With eFunds

eFunds Corporation (NASDAQ:EFDS) , a leading provider of electronic payment, risk management, and related professional services, today announced a multi-year contract to provide customer contact services through its call centers in partnership with Risk Management Alternatives, Inc. (RMA), a leading provider of accounts receivable management services.

eFunds will use its resources in India to provide telephone customer service for RMA’s accounts receivable clients. eFunds began working earlier this month with an RMA client, a large credit issuer, on an early stage delinquency collection/customer service project. RMA expects additional clients to use the partnership services with eFunds in the coming months.

“We are always looking for new and innovative ideas to create efficiencies and increase productivity for our clients,” said Tim Bauer, executive vice president of business development for RMA. “This new partnership with eFunds will allow us to explore current advances in staffing, utilizing largely untapped locations and demographics to offer the most competitive pricing and provide superior performance results.”

In addition to call center operations, eFunds offers a variety of other business process outsourcing services through its facilities and resources in three locations in India, including general accounting, payroll processing, customer invoicing and accounts receivable/payable.

“The employees at these facilities speak excellent English and are highly educated, motivated professionals,” said Terry Kuester, president of eFunds’ Financial Services division. “For customers like RMA who specialize in back-office operations and for any customer with significant back-office needs, outsourcing to eFunds is the most effective way to increase efficiency and boost productivity.”

eFunds operates a fully staffed, 50,000-square-foot, 350-seat facility in Delhi and a 32,000-square-foot, 300-seat facility in Mumbai equipped with the latest technology and telecommunications systems. These state-of-the-art office facilities offer skilled back-office resources 24-hours-a-day, with a 100 percent infrastructure redundancies to ensure systems remain operational at all times.

RMA provides a full range of accounts receivable management, call center and customer care services to a diverse client base in the evolving and growing markets of financial services, retail, telecommunications, utilities, oil, government, education, healthcare, and commercial entities.

About eFunds
eFunds delivers innovative, reliable and cost-effective technology solutions to meet its customers’ electronic payment and risk management, e-commerce and business process improvement needs. eFunds provides services to financial institutions, financial services companies, electronic funds networks, retailers, government agencies, e-commerce providers and other companies around the world. For more information, visit www.efunds.com.

About Risk Management Alternatives, Inc. (RMA)
RMA is an industry leader in outsourcing, call center and customer service, first and third party, contingent and legal collection products and services. Headquartered in Atlanta, Georgia, RMA has 36 strategically located operating facilities and 4,500 employees worldwide. For more information, visit www.rmainc.net.