Collection Agency Celebrates 5 Year Anniversary by Growing to over 1000 Employees

For Jeffrey Hauser, Daniel Abadir and Paul Hunziker Jr., the dream that started with a computer, cell phone and nothing more than sweat equity has turned into one of the finest success stories in Western New York.

Capital Management Services, Inc. was founded on September 28, 2000, and has since come to employ over 1000 Western New Yorkers. What started as a small local collection agency servicing many area doctors, regional financing companies and several local banks, has developed into a premier national collection company with a client base that includes the largest banks and debt purchasing organizations.

“We wanted to create an environment where we could use our expertise to start a business that valued and rewarded our employees, as we continued our aggressive plans for becoming the world class organization we are evolving into,” states Jeffrey Hauser, CEO of Capital Management Services.

CMS has grown from 11 employees to 1005 in just 5 years while raising revenues from $100,000 to a projected $55 Million for fiscal 2005, a mind-boggling 55,000% growth.

“Our Marketing success is driven by our core philosophy that we are extremely client focused,” says Larry Costa, Senior Vice President of Business Development at Capital Management. “Our results and extensive relationship management have a significant impact on our clients- so much that they continue to rewards us with additional market share and recommend us to other financial institutions.”

Capital Management Services, under the direction of President and COO Daniel Abadir, has established an environment where both experienced and non-experienced collection associates can equally achieve great success. “Capital Management Services is about opportunity. Employees who had no prior collections experience before joining our team are now part of our top performers. These people are doing extremely well for themselves and their families with Capital Management, and are earning more money than they ever thought possible,” adds Abadir.

“Because of the intelligent inventory management system, integrated dialers, and other technological investments the owners of Capital Management Services have made, our collection associates are presented with the receivables that best match their skill sets. This allows our associates the greatest opportunity to take advantage of our industry-leading compensation package,” says Chad Pyc, Senior Vice President of Portfolio Management for Capital Management.

Comprehensive training, ongoing trade skill development, and long-term career planning have played a critical roll in retaining and growing the employee base at Capital Management. New associates undergo four weeks of extensive development that is designed to maximize their potential for success. Capital Management offers their team short-term and long-term finance initiatives, including dependant care, life insurance, and a progressive 401(k) program.

“I have been able to achieve many personal and professional goals because of the opportunities offered to me at Capital Management,” says Bibi Torres, a collection specialist.

Capital Management Services is not only striving to become leaders in the Buffalo business community, they are also quickly defining their team as an integral participant in the Western New York charity and goodwill arenas as well. “Our organization has already donated over $150,000 this year towards charitable organizations in our community, including a large contribution towards the Hurricane Katrina Relief Projects. We are proud of our record and will continue to support the many worthy causes through our employees’ generosity,” states Dena Biondolillo, Senior Vice President of Compliance and Quality.

“It has been amazing watching this all come together over the past 5 years,” adds Rachael Weiss, Executive Vice President of Collections. “Collections is a very challenging, demanding and competitive business, but it is also very rewarding and brings out the best in our people.”

Capital Management continues to add prestigious clients and now performs services for the top credit card issuers and debt buyers in the country. CMS received over $2 Billion in placements alone in the month of September with no end in sight. “We thank our clients who recognize our efforts, but most of all we thank the people of Western New York, whose enthusiasm, work ethic and support continue to make our organization a Premier Receivables Management Agency here and across the country. With this amazing family of professionals, we can’t expect anything less than even greater things to come,” adds Hauser.