Mellon Supports Expanding Subsidiaries with Altitude Software

Altitude Software, a global technology leader of contact centre solutions for Unified Customer Interaction™ (uCI) announced that Mellon Group companies, which provide CRM outsourcing services, have extended their Altitude uCI solution to provide world-class services at contact centre sites in Greece (Athens and Thessaloniki), Romania (Bucharest), Former Yugoslav Republic of Macedonia (Skopje) and Bulgaria (Sofia).

Altitude uCI is a platform independent contact centre solution with a universal queue and full blended support for voice (inbound, preview, power and predictive dialling), IVR, email response management, Web collaboration and chat. Typical business activities powered by Altitude uCI include telebanking, debt-collection, customer services, help-desk, lead generation and telesales.

“Mellon Collection Services provides a variety of contact centre outsourcing solutions for its clients and strives to deliver the highest quality service,” commented George Papastamatiou, General Manager at Mellon Collection Services, which is Mellon Technologies? subsidiary in Greece. “We had already realized the benefits of using Altitude uCI since 1999, so when we decided to extend our investment for our Thessaloniki-based contact centre site, Altitude uCI was the logical choice.”

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