Indian Call Centers Vow More Security Checks after Sting

Published on:
12 September 2006 at 10:19 a.m. ET

Written by: Unknown Author –

http://www.insidearm.com/news/00015433-indian-call-centers-vow-more-security-che/

India’s business services industry vowed on Tuesday to raise privacy standards after an Australian broadcaster said an undercover reporter bought confidential customer data linked to call centres.

The National Association of Software and Service Companies (NASSCOM) said it would need formal complaints to help law enforcement after Australian Broadcasting Commission (ABC) television’s Four Corners programme said its journalist bought birth and ATM details of Australians.

This was the third case this year involving alleged sale of customer data by workers in the $5.2 billion back-office services industry that employs more than 350,000 people.

For this complete story, please visit Indian call centres vow more checks after new sting.

Indian Call Centers Vow More Security Checks after Sting

Unknown Author

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