The NuComm Corporation Acquires Canadian Collection and Accounts Receivable Management Firm

The NuComm Corporation, owner of the largest privately-held Canadian provider of customer relationship and contact centre services, has announced it is acquiring Federal Credit & Consulting.

Federal Credit & Consulting is based in Regina, Saskatchewan and is a leading collection services provider to many of the country’s largest financial services institutions and other organizations. Licensed as a collection agency across Canada, Federal Credit offers bailiff, skip tracing, first-party and third party collection services.

“This is an exciting opportunity for our company,” said Federal Credit’s President David Seitz. “This will allow Federal Credit to leverage NuComm’s cutting-edge competencies in automated voice services, training, call centre management, process design and control, and data management and reporting ? tools and skills that many collection agencies have not refined.”

“Federal Credit has an experienced team and a great reputation in the industry.” said Réal Bergevin, CEO of The NuComm Corporation.

“Federal Credit is a great cultural and strategic fit. Federal is in a position to become a dominant force in the Canadian market for collections and accounts receivable management,” stated Lance Patten, President of NuComm Credit Services.

About NuComm
The NuComm Corporation owns NuComm International, the largest privately-held Canadian provider of customer relationship management and contact centre services. Owned and operated by a team of experienced Canadian contact centre professionals, NuComm is among the few contact centres operating in an ISO 9001:2000 quality-managed environment. NuComm has been selected as one of Canada’s Top 50 Best Managed Companies each of the last four years and was recently awarded the Canadian Gold Standard Award of Excellence for Quality by the National Quality Institute.

NuComm is a Canadian success story making its mark in the competitive global contact centre industry. NuComm continues to grow rapidly, servicing clients ranging from small and mid-sized businesses to Fortune 500 multi-nationals.

NuComm offers a variety of innovative “customer care” solutions, ranging from its OnCall™ pay-as-you-go service to its Automated Voice Services business along with its growing list of back office support and customer contact solutions.

NuComm’s Canadian call centres are located across Ontario in St. Catharines, Chatham-Kent, Owen Sound, Brockville, Sault Ste. Marie, Cobourg and New Liskeard, and in Oromocto, New Brunswick. In 2004, NuComm launched a new offshore call centre facility in Manila, The Philippines ? the first by a Canadian outsourced services provider.

As a leader in the North American contact centre industry, NuComm’s contact centres provide technical and service support, customer care, billing and accounts receivable management support, data management and customer self-service programs to some of the best-known companies in the cable, telecommunications, automotive, financial services, retail, catalogue, and media and entertainment sectors.