TeleTech Government Solutions Selected to Lead Disaster Assistance for Gulf Coast Hurricane Victims

TeleTech Government Solutions, LLC announced today that it has launched a program for a U.S. federal government agency to assist in hurricane relief efforts for 28 days, extendable at the government’s option. The disaster assistance facilities are located throughout the United States including Birmingham, AL; Deland, FL; Enfield, CT; North Hollywood, CA; San Diego, CA; and Sergeant Bluff, IA.

TeleTech Government Solutions was awarded the contract under a competitive bid process issued through the General Services Administration (GSA). TeleTech Government Solutions was selected for the relief efforts based on its demonstrated ability to deliver a complete solution.

TeleTech Government Solutions teamed with the GSA to rapidly respond to the requirements of the agency for disaster assistance facilities. The program was live within a week, and scaled to 2,000 workstations and 4,000 employees within two weeks. The employees manage the accurate and efficient registration of inbound telephone claims to facilitate the registration process for individuals and businesses seeking hurricane relief.

“This work is incredibly important and we are proud to help the recent victims of Hurricanes Katrina and Rita receive the assistance they need to rebuild their lives,” said Troy Cromwell, president of TeleTech Government Solutions. “We are pleased that our infrastructure, technology, and customer management capabilities can be used to help make a positive difference for the millions of people impacted by these tragic events.”

Nearly overnight, TeleTech Government Solutions deployed the infrastructure and human resources necessary to support relief efforts. Sophisticated, centralized technology available at its U.S. locations supports next available call routing, automated integrated quality assurance and workforce management. In addition it provides integrated reporting, and is delivered across a dedicated secure network, allowing TeleTech Government Solutions to rapidly scale to over 2,000 workstations within a two week period.