West Corporation Selects Vocalocity to Support its VoiceXML Platform

NEW YORK – Vocalocity, a provider of OEM software for standards-based telephony solutions, announced today that West Corporation, a leading provider of outsourced customer communication solutions, has selected Vocalocity software to support VoiceXML within its speech-enabled customer care solutions. West incorporated Vocalocity software into its VoiceXML platform, which was recently awarded VoiceXML 2.0 certification by the VoiceXML Forum.

“West Corporation is committed to providing the highest quality speech solutions available built on open standards,” said Todd Strubbe, president of West Interactive. “Vocalocity’s tools help us adhere to VoiceXML open standards while maintaining our focus on delivering innovative speech solutions for our clients.”

“Today’s service providers operate in a very competitive market and must be diligent about utilizing resources to maximize competitive advantage,” said John Hibel, vice president of Business Development at Vocalocity. “With Vocalocity, West can continue to deliver the latest advancements in VoiceXML without diverting resources or sacrificing control over their unique service offerings. We are pleased to provide a flexible, high-performance solution that is so well-suited to meet their business demands.”

About West Corporation
West Corporation is a leading provider of outsourced communication solutions to many of the world’s largest companies. The company helps its clients communicate effectively, maximize the value of their customer relationships and drive greater revenue from each transaction. West’s integrated suite of customized solutions includes customer acquisition, customer care and retention services, interactive voice response services, and conferencing and accounts receivable management services.